WHAT OUR CLIENTS SAY

  • Hi Glenn,

    Hope you are keeping well.

    I just wanted to say thank you very much for arranging us such a wonderful holiday for us in Costa Rica. Everything worked out so well, including having to rearrange the rafting because of the rain in La Fortuna. Thank you also for changing the time of the transfer back to San Jose airport on Friday morning. We arrived home to the UK safely on Saturday morning.

    We will be recommending Costa Rica as a holiday destination to all our friends, for it’s beautiful scenery, wonderful wildlife and very friendly people.

    We are still looking through all our photographs but the happy memories are with us already.

    Thank you once again.

    Best wishes

    Wendy and Alec, UK. - 01/12/2010
  • Dear Carlos,

    I’m sure you don’t remember me but we met a couple of times when I was working for Kuoni. I have recently returned from an escorted tour holiday to Costa Rica which I booked through Archers in the UK, with yourselves providing the ground services and just wanted to write and let you know how fantastic the experience was. The itinerary was well thought out and, while visiting the major highlights, also minimised the time spent on the coach. The hotels were of good quality, and while some could have been more centrally located I guess it is not always possible to fulfill both criteria. Staying two nights in each location allowed more time to relax as the tour itself was fairly packed.

    I would like to draw special attention to the efforts of tour guide Diego Velasquez who accompanied us throughout the tour and also our driver Will. Both were complete professionals throughout, being on hand to provide any assistance needed and answer a constant stream of questions as well as being able to spot wildlife which to me seemed invisible to the naked eye!

    Diego was the perfect tour guide, combining friendly humour and jokes with attention to detail, professionalism and excellent knowledge – traits that are not always combined in one person!

    Will was always on time with the transportation and was ever friendly, funny and helpful even after some long days of driving. There was a great dynamic between the two and this added to the atmosphere and humour of the tour. Once again thanks for a great holiday!

    Best regards and enjoy WTM if you’re attending! Georgina Keefe

    Georgina Keefe. - 01/10/2010
  • Dear Kattia,
    First… thank you so much for you real quick replies!! They really make a huge difference in our ability to close CR bookings and I hope you stay assigned to LTD for a long time so we can continue to bring good business to Travel Excellence!

    Muchas gracias, Michael

    Michael, USA - 01/09/2010
  • Ciao a tutti, Ilaria mi ha girato la mail di Tatiana e approfitto della vostra attenzione per ringraziarvi tutti di cuore per la vostra cortesia, affidabilità e competenza dimostrata nel nostro soggiorno in Costa Rica. Scrivo in Italiano perchè so che Erica lo parla benissimo, e poi se scrivessi in spagnolo non mi capireste di sicuro perchè so scrivere solo hola; per quanto riguarda il tortuguero è stato bellissimo avete una natura fantastica e una cultura altrettanto ammirevole perchè siete tutti molto cordiali e sociali. Il mio è un giudizio fatto di emozioni sicuramente Ilaria sarà più tecnica di me, ma per concludere posso dirvi che non dimenticherò mai questo viaggio ed il Costa Rica che prima per me era solo un puntino sulla cartina mondiale invece adesso grazie a Travelexcellence occupa uno spazio enorme nel mio cuore come tutti voi!!!

    Grazie.

    Marco Rodriquez., France - 10/09/2010
  • To all at Travel Excellence,

    I would like to thank you for a very well organised tour of your country. We visited San Jose, Tortuguera, Arenal, Monteverde and Manuel Antonio and all had their own special features. All of your transport and travel arrangements worked well and to their scheduled times. All of the guides were friendly, helpful and knowledgeable. One even stopped the car and setup his telescope at the roadside so that we could view a sloth in a nearby tree! Thanks for an enjoyable holiday. I would certainly like to visit you again.

    Many thanks,

    Derek and Sharon Bardsley, UK - 21/08/2010
  • Merci encore, pour ce joli petit voyage .Nous avons été emerveillé par le choix des gites (tous avec un charme différent et particulier ) . Félicitations à vous ( toi , Glenn ainsi que l’agence ):le voyage n’aurait pas été aussi beau si les étapes n’avaient pas été aussi bien choisies …

    Salutations et merci encore

    André et Sylvie, France. - 20/08/2010
  • Hello Glenn,

    Just a note to follow up and thank you for your excellent effort in finding us a perfect vacation in Costa Rica – we will never forget the fun we had interacting with the local people, the activities, excursions, the tour people, and the whole Costa Rican experience. This would not have occurred without your particular attention to details, contacting all hotels, transfers, emails, options, questions, etc.- I will certainly pass this information and your contact details to my colleagues and friends.

    Thank you from all the Tudors!

    Andrew H. Tudor, P.E. - 09/08/2010
  • Dear Carlos, Patricia and the team at Travel Excellence,

    Thank you for putting together my recent vacation package in Costa Rica. I had a fantastic experience during my visit and I really enjoyed meeting you all in the offices in San Jose. Everything went very smoothly and the service is truly “Excellent” so thank you. The car hire service was very well run and I had a lot of enjoyment exploring your beautiful country in this way.

    I hope you are all well and I look forward to sending more clients your way.

    Robert Alcock, UK. - 26/07/2010
  • Muy Buenas tardes Silvia.

    Ya estamos de regreso en Canarias, una vez que hemos terminado nuestras vacaciones en Costa Rica, y como dice el refrán todo lo bueno: acaba y pronto. La hemos pasado genial, queremos agradecerte la atención y delicadeza que has tenido en organizarnos estas vacaciones. Nos ha gustado e impresionado todo lo visto y vivido, las excursiones, las actvidades, el alojamiento, traslados, consumisiones. En fin todo. Creo que la posibilidad de haberla pasado mejor y en identicas condiciones, hubiera sido muy dificil. Estamos muy contentos y satisfechos con la experiencia vivida. Por supuesto que ha valido la pena ir tan lejos. Gracias a todos ustedes, desde el chofer que nos recibió en el aeropuerto, a los guias de tortuguero ( Leo Jonson y Ray Brown), que nos acompañaron en Tortuguero. A ti especialemnte por haber tenido la paciencia y confianza.

    No nos cansamos de contemplar una y otra vez las fotos tomadas, que recogen la estancia y nos traen tantos gratos recuerdos. Desde ahora Travel Excellence podrá contar con nosotros como embajadores y portavoces en Canarias, de su esquisito servicio.

    Muchas Gracias y enhorabuena. PURA VIDA!

    Joaquin Venero y Familia, España. - 22/07/2010
  • Hello Glenn,

    We’ve recently booked our vacations with you and I wanted to thank you for the wonderfull work you’ve done! The organisation and the time was great, we’ve passed amasing moments everywhere and we really appreciated everything! Hotel Los Lagos and specially El Parador was amasing!!!

    Thanks again for your advices and I’ll be glad to recommand your agency and your wonderful, green country!

    Truly yours, Elena and Georgi

    Montréal, Canada. - 22/07/2010
  • Dear Marco and Carlos

    We certainly had a great time in Costa Rica. We enjoyed the diversity and the movement from the Caribbean side to the Pacific side. The hotels were exceptional and we would recommend Brazil come over here and take a leaf out of the Costa Rican book of style and service. Our finest time was spent at Playa Nicuesa Rain Forest. This was as close to nature that we have experienced in respect to sleeping in the rainforest. It pushes your boundaries of comfort as you shared your time with every insect, reptile and mammal. The kids were excited to find nearly all the venomous snakes in a secondary forest plus playing with dolphins and following about a 100 of them swim across the Golfo. Kayaking in Crocodile infested waters with your child in the kayak was frightening but exciting. We met some very passionate and interesting people there including Alvaro Ugalde who was director of the National Parks.

    We honestly thought (and now ashamed to admit) that Costa Rica would be loaded with Americans and five star sterile hotels. We could not have been so wrong. As much as most of the tourists do come from the North of this continent Costa Rica offers some exciting and adventurous places and occupied by like minded people. If there was any other ingredient we would add to your superb recipe it would be an introduction to the history and indigenous people of Costa Rica. So we applaud you for all your hard work in ensuring we enjoyed Costa Rica, as we all very much did.

    Regards,

    Virginia and Ian Priest, UK. - 24/05/2010
  • Hi Natalie, As you can see and have learnt from Michelle, and also from your correspondence to KIMBERLIE (my daughter) Leverage Management Consulting , our sister company which is managed by Kimberlie won the Government proposal. From the commencement of our communication and contact with Travel Excellence we had a very good feeling in working with your company – I have told Kimberlie that you are the most professional team that I contacted in Costa Rica. I would appreciate if we can continue on this trend to make the programme a successful and beneficial one for all parties involved. I look forward to a long lasting relationship with TE.

    Sincerely,

    Carmelita, St. Lucia - 07/04/2010
  • We had the pleasure of visiting Costa Rica (for the first time) for an 8 night tour with Travel Excellence on March 20-28, 2010. Your company did a fine job, and we were pleased with the accommodations..

    Thank you for an enjoyable trip!

    However, the MAIN reason for this letter to you is to commend our guide for the trip – Hector Calvo. As a business owner, I am well aware of the difficulty in finding good employees. You have struck gold with Hector! He is courteous, very knowledgeable and extremely detail oriented! He made our trip care free and added value with his extensive familiarity of the local wildlife. We felt safe and in good hands.

    If Hector was available for hire in California, I would employ him in a minute!!

    Thanks again and I do hope that you realize the gem you have in an employee as valuable as Hector.

    Michael and Bonnie Willette - 02/04/2010
  • We are back in San Jose what means that our trip becomes to an end. We have got a very beautifull time in Costa Rica.

    Everything was perfect, no complaints at all, so I have to thank you for your arrangements. Your organisation was perfect. We have the impression that often, we have got the best placed rooms of the choosen category because it was booked by Travel Exellence. We will recommend you and Travel Excellence to our friends and everyone who wants to visit your country.

    Thank you very much, and best regards.

    Luc and Carla - 01/03/2010
  • Howdy from Texas! Just a quick note to let you know that our trip was a complete success. Arenas was very nice and lived up to our expectations. The Travel Excellence staff that transferred us around was punctual, friendly, efficient and courteous as usual. Overall, I think we preferred our stay at Punta Islita due to its remoteness. The Quepos area was more commercialized and frenzied than we expected. Not really to complain, as Quepos had many terrific restaurants, activities and tours etc that was lacking at the Punta Islita location. So each place has its own advantages, I suppose. Mostly just wanted you to know that the the trip went smoothly and we are already scheming about our next Costa Rica adventure. Next time, we will have you find us a good place in the South. We recommend you and Travel Excellence to everyone that will listen and I hope some new business will come your way as a result. Until next time, thanks again for everything!!! Fondly,

    David and Carey Lipscomb, USA - 25/02/2010

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