WHAT OUR CLIENTS SAY

I would like to thank Kathya Calderon at Travel Excellence for her friendly and professional service during my recent trip to Costa Rica with my daughter.

During the first couple of days we decided that rather than maintain our original itinerary we would hire a car and do some independent travelling. This involved cancellation or rescheduling of hotels, transportation, booked activities and an internal flight, all at very late notice.

Despite this Kathya was most accommodating and when it came to reinstating some of the accommodation and activities she was again there to help.

Even after the trip, when paid for rafting photo’s hadn’t arrived, Kathya was able to rectify the situation.

As a director of an insurance industry organisation in London I know how important it is to provide good customer service.  My experience of Travel Excellence was that the service was more than good… it was excellent!

Congratulations on running such a professional business.

Regards

Trevor Moss (UK)

Cindy, hola, buenos días, es un correo rapidito para agradecerte la atención y el itinerario  y que hayas estado al pendiente, el viaje estuvo muy padre, nos la pasamos super suave y en si los hoteles, tours, traslados y todo estuvo muy bien.

De nuevo muchísimas gracias por todo, tienen un país hermoso.

saludos.

Veronica Conrique

Hi to all of you at Travel Excellence! I just wanted to say another HUGE thank you to all of you for the most amazing trip to Costa Rica. It’s been on my wishlist for years and it certainly didn’t disappoint! My journalists loved it too – I picked a few real wildlife enthusiasts and everyone went home happy after some excellent viewings.

I discovered that all the best nature spots happened right at the last minute for me. Just when you think it’s time to give up finding a particular animal or getting a good photograph, that’s when they’ll turn up. I managed to get some good sightings of crocodiles, scarlet macaws, sloths and squirrel monkeys right at the last minute – and we even had a small pod of dolphins keeping us company on the boat journey back from Osa.

Thanks Guido for putting together a perfect programme for the journalists – they’ve all emailed me to say how much they enjoyed the trip and it was the perfect balance of activities and down-time.

Thanks Marco for engineering my extension to Casa Corcovado – this was a real highlight for me and I can only imagine just how many boat trips it took to get all the building materials there to build it in the first place!

Thank you CARLOS for having such a great team who are such a pleasure to work with – including Paulo who looked after us and Henry who was with John but guided me for a 200 metre stretch of the road outside the Parador Hotel and then joined us for lunch along with Hilda before we flew home.

I’ve got a friend flying in to Costa Rica today with his young family – he emailed me last week to ask for some advice on what to do and how to organise everything with Rainbow Tours.
I’ve got more friends coming out later in May so I’ll do the same with them!

I’ll share the results from the trip with you in due course!

Best wishes and thanks again,

Kate, Rainbow Tours, London, UK

Hi Cindy.

Thank you for everything.  Hotel is absolutely amazing. We just back from snorkeling tour. It was reschedule from yesterday. It was great.  We are using small beach  which is near hotel. Short walk and you in the paradise. The little bit rocky seafloor  but it’s OK for us.

We still don’t answer  on the one question.  Why we came to Costa Rica only now, why we didn’t do it many years ago. We are leaving Parador tomorrow. I will try to send my clients to Costa Rica and will refer you.

Thanks again  and keep it touch.

Best Regards, Alex

Hi Cindy!
Now we are back in Sweden after a wonderful holiday in Costa Rica.
I want to thank you so much for all your help.
Hotels and all trips have been super and we enjoyed so much.
Thank you once again!!
Kind regards
Gunilla Tjäder

Hi Cindy, thank you your email and good wishes. I would like to thank you most sincerely for organising such a wonderful itinerary. You assistance throughout has been of the most excellent standard of service. I would have no hesitation in recommending you and your company. Very best wishes to you.
Eric Crowley 

Dear Marlon,
The whole trip of NN was a big success and the Client is very satisfied so do I J. NN said that it was the best trip in their history and that is the biggest satisfaction.
I would like to thank you a lot for everything in every stage of our cooperation and I can’t wait to be able to work with you in the near future.
Have a great day
Best and warm regards from rainy Warsaw

Anna

All transfers went exactly as planned.
Drivers and cars were waiting for us and arrived on time, and most of the time they were early.
The cars were clean and stocked with snacks, and the drivers were friendly and helpful.

Cindy,
We had an absolutely amazing time in Costa Rica. It is a beautiful country, and we plan to return as soon as we can!  Travel Excellence is a wonderful company, and we are so grateful for your help and the kindness of every guide we met along the way. 

Pura vida!
Mia

Hi Guido

Thanks for everything you did to make our Costa Rica trip truly AMAZING. The hotels were spectacular and each location so different from the last. The Travel Excellence drivers were very professional and friendly – we especially enjoyed Danny’s company on those long drives J. All the arrangements were perfect and we can’t thank you enough. I have posted a note on your Facebook page and also on mine – I have many travel agents who are my FB friends so hopefully this brings you some good leads for future bookings.

I really want to go back again to CR before too long – and this time we will bring our son who is 20 and studying for a degree in Environmental Science. He would love Costa Rica especially Playa Nicuesa Rainforest Lodge. I’ll let you know when that is and hope Travel Excellence can help us with the arrangements.

I had no idea Costa Rica was so beautiful and diverse. I feel there is so much potential to grow the number of US travelers to Costa Rica, all the people we met were so friendly and it’s really easy to travel there due to the time zones, currency, language and great air connectivity. I am so excited about the destination that I am even thinking about trying to find a new CR client to represent in the US!

Thanks again, I will do my best to spread the word about Travel Excellence and Costa Rica.

Dear Owner/Manager,

We recently visited Costa Rica on a press trip, organized by the ICT. One of your employees, Henry Porras, was assigned to us for the trip and he was simply outstanding in his service and amicability. It was the first time Henry dealt with journalists doing a dive feature and he was quick to understand the schedule of the divers and what we were trying to achieve for photography.

I wish to commend Henry Porras and Travel Excellence for being such hospitable and reliable hosts and helping us to achieve our mission in the limited time we had. This feature on Costa Rica and the diving in the Gulf of Papagayo, would be published in the next few weeks and we would send copies through the ICT.

In the meantime, you can have a look at some photos we have been posting on our FB page, from our visit to your lovely country. Feel free to “share” any of our photos on your own business page, to help us spread the word about Costa Rica’s beautiful underwater world.

Thank you for showing us what “travel excellence” is about and how appropriate a name it is for your company.

Sincerely,

Glenn,

Cindy and I arrived back in Denver early this morning, but just wanted to tell you what a wonderful time we had and how wonderfully Travel Excellence once again took care of us. Every little detail took place exactly on time, the accommodations and activities once again exceeded my expectations and I had high expectations from traveling with Travel Excellence previously! I can’t thank you enough for all of your help and for the excellent itinerary. Cindy and I have fallen in love with your beautiful country and your countrymen and hope to get back on a regular basis and we wouldn’t think of coming down without the expert guidance of you and your company. The Parador and the Paguare Lodge were just fabulous. If ever you need a recommendation for your company please don’t hesitate to use my recommendation.

Best wishes,

Hi Carlos,

I just spoke with my clients and I want to thank you so much.

They loved it and everything worked out excellent. They really enjoyed the program you made for them.

They were able to see so many places and do so many things. They liked the mix with adventure, nature, beach and sometimes even luxury in a Jacuzzi.

I really would like to go to Costa Rica and find out for myself. I think I would be able to send even more clients to you then.

Best regards,

Having just returned from a fantastic holiday in Costa Rica, thanks in part to the brilliant services offered by your company, I felt compelled to write and pass on my thanks to all involved.

From the moment we arrived at San Jose, every single arrangement ran like clockwork – every transfer was comfortable and on time and every tour was extremely enjoyable. We must mention our guide Juan on our 3 day trip to Tortuguero. He was very personable and extremely knowledgeable, as well as having the patience of a saint (one member of our group was particularly difficult). We plan to return to Costa Rica to see more of your amazing country and will not hesitate to let your organisation arrange it for us.

Very many thank.

Hello

I have recently returned from the above tour and felt compelled to write to you to thank you for a wonderful holiday. My travel companion and I have travelled quite extensively, and indeed we have both toured Costa rice previously, but I can honestly say that this was one of the best holidays we have ever had. This was in no small part due to the excellent services of our wonderful guide Hector Calvo. He enhanced our holiday by his love and knowledge of your wonderful country, its flora and fauna, and we felt privileged as a group to travel together and share some memorable experiences. Everything ran like clockwork and nothing was too much trouble! Thanks also go to our driver Luis who was very much a part of the group and helped to spot lots of wildlife.

We look forward to travelling to Costa Rica again before too long and will definitely be using your services and will recommend your company to others thinking of travelling to Costa Rica.

Please pass on our sincere thanks for truly memorable holiday.

Kind regards