Aside from that, the whole tour was excellent and very good value for money. I am a biologist and ex-university lecturer so I tend to examine guides critically. In this case they were all fantastic. I was impressed by the depth and breadth of their knowledge.
Accommodation was good value and food what I had been told to expect. Everyone was friendly and helpful. We have only once return from a holiday feeling so regenerated.Alan Davison, UK - 23/02/2010
Dear Natalia, just a quick email to thank you so much for organizing such a successful trip to your beautiful country. The choice of hotels in such diverse areas and climates was superb. The length of stay in each was very appropriate, and we loved our few days at Tango Mar, whose owner was delightful. If only you tame the waves, too powerful for our team! Most of thank you for the excellent and friendly driver and guide. Heiner was a star, a brilliant biolgist, always charming and helpful and most discrete. One of the best guides known to me on similarly long trips. I have received much adulation and praise for the trip from. Those on itn and it is entirely thanks to you and heiner and the ever vigilant Max.
I look forward to using Travel Excellence again. Best wishes,Anna Longridge, UK. - 18/02/2010
I just wanted to write to let you know that we had a fantastic trip to Costa Rica. Everything was brilliantly organised and ran to plan perfectly. Many thanks to all who helped at Audley Travel and to Travel Excellence in Costa Rica (in particular Hilda) for helping organise such an unforgetable trip. All our future holidays now have a lot to live up to.Richard & Emma, UK - 11/01/2010
Hello Natalia and Carlos, I wanted to send a big thank you to both of you for arranging the one day pass tour to Hacienda Guachipelin – it was absolutely fabulous! We went white water tubing, did the canopy canyon tour, horse back riding and went to the falls and had a wonderful time. Thank you again for arranging this and I will be sure to let all of our group planners know of the experience we had and what the Hacienda offers. Thanks again!Tasha Shields, Manager Business Development, Canada - 11/01/2010
What a fabulous vacation it was!!!! You did a great job of putting us up at super locations and organizing great day trips. I am so grateful that we did NOT drive! Travel Excellence was perfect and always on time, great drivers and super tour guides at every location. The weather was of course, rainy in Arenal, as well as Monteverde and sunny at the coast. The one day that was crystal clear in Monteverde was the day we went zip lining, very lucky!!!! We ended up up-grading to the 727 aircraft at Costa Verde since it was empty and was a two bedroom suite which worked out better for our family – totally cool!
Again – Thanks for all your help in making this a very memorable vacation for our family. Please pass on our appreciation to Marcos at Travel Excellence for the very professional and well organized package he put together. Many Thanks!Cammie Clowdsley, USA - 19/01/2010
Shena Howie, UK - 22/01/2010
Good Morning Carlos Urena, Wow !!!!!! Your good….. many thanks I have never had such a quick response from any supplier in the world! Really appreciate your assistance, many thanks. Hope you have a good weekend its brolly season here now! Kind Regards,
I just wanted to send you all a quick note to say thank you for doing such a wonderful job with the New York Institute of Technology group. Carol Jockle has traveled with us for the past 4 years, and she said her trip to Costa Rica was the best. She was extremely impressed with your company, the guide and driver. Thank you and I look forward to working with you on future trips! Best RegardsBrooke, USA - 27/01/2010
Hi. Just thought we would like to mention to your company what a wonderful day we had with Juan Carlos on our recent trip to Costa Rica, he was so pleasant and told us eveything we wanted to know about the places we visited and your beautiful country. Thank you,Kath & Bryan Beech, UK. - 30/01/2010
Hola Marco, Hablé esta mañana con los Sres. Moreno y han vuelto encantados, ha sido un viaje que les ha encantado y esto ha sido posible gracias a tu colaboración y gran trabajo que has hecho. La Suite que tuvieron finalmente en el Paradisus les gusto mucho. Marco muchisimas gracias por toda tu ayuda, es un placer trabajar con profesionales como tu, y por supuesto contamos con vosotros para cualquier futuro servicio que necesitemos en Costa Rica. Un abrazo y Feliz Año Nuevo !!!!Carmen, España - 30/12/2009
Jan, Jane & Jordan Skolnick, USA - 29/12/2009
Dear Patricia, We want to thank you so much for the arrangements you made for our family this December. We had a fabulous trip with wonderful tour guides, prompt and friendly transfers and nice accommodations. You did pay attention to detail as did our tour guides and drivers. They stopped for pictures, explained things, had patience and most of all were polite and friendly. The first driver (from the San Jose airport) made us feel relaxed and comfortable, he really took care of us until we were checked in to the hotel. Leonardo, our guide for the Arenal hike was so knowledgeable. We never expected such wonderful service. Costa Rica put it’s best foot forward to us and we loved the country side and the people. Have a wonderful New Year. Kindest regards
Muchas gracias por su pronta respuesta y ciertamente permítame señalarle que es una de las respuestas más claras y completas que he recibido; tomando en cuenta cualquier destino del mundo a los cuales consulto, y créame que son varios. Por lo que permítame con toda humildad, felicitarlos por vuestra gestión, que hace nuestra tarea mucho más sencilla. Gracias por vuestra asistencia. Cordiales saludos.Alejo León, Supervisor de Producto Internacional, Argentina - 18/08/2009
I have just heard from Lowri Turner, who says they all had ‘an amazing time’ in Costa Rica, so a huge thank you to you both and to everyone involved in making this such a smooth trip. She will be in touch as soon as she knows when the piece will run and I will send you a copy of course! Your support is very much appreciated. Let’s hope we get some top quality coverage for Costa Rica! With best wishes,
PS: Please could you also pass on the following, from Lowri: I would like to specially mention both of our guides, Carlos in Tortuguero and Juan Carlos everywhere else. They were brilliant.Laura Smith, PR & Publications Executive, UK - 04/06/2009
I just came back from Costa Rica on a trip arranged by Travel Excellence. They are based in San Jose, Costa Rica and know the country extremely well. Everything that they arranged was very well done. Hotels were good, all transfers and tours were exactly what we wanted and what our clients would want. Guides were friendly, knowledgeable, and always on time. They are very easy to work with, get back to every email in a very timely manner, and their prices are very fair. They will be the only operator I will use when I sell their country.Yolanda Farr, USA - 07/05/2009
Realmente no tengo palabras para agradecerles la invitación para conocer un país tan rico y hermoso como es Costa Rica, con gente maravillosa, tan respetuosa y gentil que hace que sea aún mas recomendable para visitarla y disfrutarla !!!! He llegado ayer de viaje a la Argentina y no dejo de hablar del viaje y de los hoteles que hemos visitado, las excursiones, la amabilidad y cortesía de la gente, la gastronomía y la exuberante flora y fauna. Realmente estoy convencida que fue muy util para mi formación profesional ya que ahora puedo vender el destino con el corazón, ya que deje muchas expectativas de las agencias que nos compran para que les cuente y desde luego enviarles todas las fotos que he tomado y el material precioso que nos dieron en cada hotel. Quiero nuevamente agradecer a Travel Excellence por haber organizado el Fam y haber coordinado todas las actividades que por cierto fueron minusiosamente seleccionadas para que todos los días fueran maravillosos y provechosos para poder conocer y vender aún mejor el destino. Muchas gracias a todo el equipo de Trabajo, por su compromiso de trabajo, excelencia y la amistad que nos han brindado en todo momento. Simplemente Gracias!!!Lidia Rodriguez, Argentina - 05/05/2008
Thank you for forwarding the comments made by the clients. And I would like to say a huge thank you to you all at Travel Excellence for looking after this group so well and ensuring that everything ran smoothly and that they left with very fond memories.
The clients that I have spoken to so far have spoken very highly about the service you offered and the experience they had. So please do pass on my thanks to all your team who made this trip wonderful for them.
Kind regardsHannah Mary - 01/04/2009
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