WHAT OUR CLIENTS SAY

  • Good morning miss Viquez,

    Just back from your amazing country, thank you for everything,

    For you precious advises (4wd, hotels choices and Arenal Park bridge excursion)

    Everything was amazing.

    If you have any satisfaction form, I would be happy to filled it in and recommend you.

    I wish you all the best and may come back in Costa Rica 😉

    Best regards

    Christophe Bauthier

    Christophe Bauthier - 02/01/2018
  • Dear Cindy,

    Happy new year!!

    With all the holiday craziness, getting settled back home and back in time and having family from the US visit a few days after our arrival, this thank you is coming late but still most heartfelt. THANK YOU for all the work you put into it!!

    We had the most wonderful trip. Everything was really smooth and the accommodations where super. We could just drop off the key at the drop box of the hotel in San Jose, which was so great. I attached a pic of us, so that you know who you dealt with.

    Pura Vida

    Rebecca

    Rebecca Owens - 21/12/2017
  • Hi Lily,

    Mike and I had a wonderful time in Costa Rica.  All of the activities were fantastic.  Our favourite day was the adventure day at Hacienda Guachipelin.  We will have many great memories.
    One update for you, the Rio Celeste hiking, no longer allows you to swim in the park.  The information in the package said we should bring bathing suits and towel, this is no longer the case.
    Thank you so much for your help with planning. I will recommend Travel Excellence to anyone I know going to Costa Rica in the future.

    Kind Regards,
    Kerry

    Kerry - 16/12/2017
  • Cindy,

    Here are some random thoughts and observations about our trip.

    • We all thoroughly enjoyed the La Paz Waterfall Gardens. It was a good start for the trip
    • I was disappointed that we couldn’t see the Poas volcano, but no one could control that!
    • Some of us would say the River Flat Trip was a favorite part of the trip.  We especially enjoyed when one of the naturalists found a poisonous dart frog for us to see.  It was very relaxing, plus it was fun to eat the snack at the farm. The plantains were quite good there.
    • We were glad to go on the horseback ride.  It was nice to have the two stops along the way:  the waterfall on the Fortuna River and the exhibit of the Native Peoples.  (Personally, I don’t need to ride horseback again—but the kids enjoyed it!)
    • Unfortunately we didn’t see a quetzal at the Monteverde Biological Reserve.
    • The Selvatura Park zip line was fabulous.  It was very foggy and misty the day we were there, but it was still fun.  We all especially enjoyed the Tarzan swing at the end.  We didn’t have much time to walk on the hanging bridges and it was raining quite a bit then, but we still enjoyed it.
    • The Don Juan tour was very interesting and informative.  Our guide was quite good and related well to the kids.
    • We enjoyed all the hotels: Apartotel Villas Del Rio, Arenal Paraiso, the Monteverde Cloud Forest Hotel, and Tamarindo Diria.  It was nice to be at a hotel for more than one night. The restaurant at the Cloud Forest was the best—they were proud that they used a lot of locally sourced foods.  Also, do you know there is a Stucki Restaurant in Monteverde?  We didn’t actually see it, but the hotel staff told us about it.
    • One of the grandsons said one of his favorite parts was the hot springs at Arenal Paraiso.
    • All of the guides were quite knowledgeable and friendly and helpful.
    • The trip was well organized with a right balance of planned activity and free time.  I think many of us were in bed by 8:00 each evening!
    • Being at a resort on the ocean was a good way to end the trip.

    So, thanks again for your help.  We thoroughly enjoyed our time in Costa Rica.  We are highly recommending such a trip to anyone who asks.  And we’ll recommend you to anyone who might want specific information.

    It is windy and cold in Ohio today.  I just remember the warm sun on my body at the beach!

    Have a wonderful holiday.

    Bonnie

    Tom and Bonnie Stuckey

    Tom and Bonnie Stuckey - 08/12/2017
  • Hola muy buenos días Lily​

    Agradezco tu atención.

    Realmente tuvimos un viaje estupendo, tu país es maravilloso pero aun mejor las atenciones que recibimos por parte de toda la gente.

    Espero en Dios regresar pronto para conocer otro poquito de la grandeza de tu país y tu cultura

    Saludos y un fuerte abrazo

    “PURA VIDA”

    Gildardo Rodriguez - 04/10/2017
  • Hi Lily,

    Carlos and I had an incredibly amazing time in Costa Rica. Even though we visited in the high rain season, each day was eventful and lively. The accommodations were spectacular and activities were breathtaking. We constantly talk about our travels to the beautiful country.

    We’re looking forward to next year’s vacation are starting to create ideas. Does Travel Excellence service other countries? We are very active and curious and look forward to exploring a new part of the world.
    Thanks again for all your help. Travel Excellence has set the standard for our travel needs.

    Sincerely,
    Indira
    ​ Kumar & Carlos Alas​

    Kumar & Carlos Alas - 01/10/2017
  • Hi Cindy,

    Thanks for the below email, we didn’t pick it up at the time but there was no real issue getting to the Windham in the end as the hotel paid for the taxi we got which was very good of them.

    Kayleigh and I had the most amazing time away and thought we would like to feedback some key points to you to help you continue delivering a great service in the future:

    • The info and vouchers we received upon arrival were incredibly thorough and useful. If the had included details on the above transfer back to the Windham they would have been faultless.
    • Thank you for the bottle of water on arrival off the place when we were greeted by the driver  – it is sometimes the little things on holiday that go a long way
    • Kayleigh and I both got vey unwell after drinking the tap water at the Mountain Paridise Hotel, despite the hotel having signs that this water is drinkable. Whilst we accept this is our own responsibility, please ensure that this issue is communicated to all future travellers with “travel excellence” very clearly as we don’t want other people to ruin 48 hours of their holiday as we did.
    • Casa Corcavado is the most amazing place we have ever been and I would recommend you build this into more of your future itineries for your customers who don’t mind sleeping without aircon etc and are in the country for a proper adventure holiday with a bit more seclusion.
    • Thank you for notifying the hotels of our honeymoon, we got an upgrade in the Windham and Evergreen Lodge made us a very fancy cocktail – it is sometimes the little things on holiday that go a long way

    Thanks again for your professionalism and attentiveness and for putting together a great holiday!

    Kind regards,

    David and Kayleigh

    David and Kayleigh - 20/09/2017
  • Hello

    We just arrived home to Norway after 2 wonderful weeks in Costa Rica. We used you service traveling from place to place. Thank you for you great service that was a big part of making our trip perfect! Always on time, always clean and nice cars and always great and polite drivers. They are all very serviceminded and informative. They learned us a lot about Costa Rica.Thank you again and say thank you to all of the people involved

    Aino, Kenneth and Lina

    Midtsveen

     

    Aino Midtsveen - 01/08/2017
  • Ciao Cindy ritornati in Italia da meno di una settimana ed il Costa Rica già ci manca! Siamo stati benissimo e voglio ringraziarti per la splendida organizzazione.

    Complimenti a te alla tua azienda e al personale tutto. Se vieni a Roma conta su di noi.
    Un caro abbraccio, ciao

    Valerio

    Vitolo Valerio - 01/08/2017
  • Hola Blanca,

    It was with much sadness that we finally had to leave Costa Rica earlier this week and return home to England.  I can honestly say that my entire family fell in love with your beautiful country, the fabulous wildlife and the friendly people.  We have come home with very happy memories of a very special holiday.  I would therefore like to say a big “Thank you” to everyone at Travel Excellence who were involved in putting the itinerary together for our 2 week tour, and especially to you for all of your help whilst we were on tour in answering questions and making changes and amendments.  It was very comforting to know that we had someone on hand who was able to help us when it was needed!  I was very impressed with the organisation of our tour which was executed flawlessly – everything took place on time with no problems, all the drivers were very friendly and helpful etc.

    I shall have no hesitation in recommending Travel Excellence to friends who may be thinking of a similar holiday to Costa Rica in the future.

    With best regards,
    Simon

    Simon Nicholson - 01/08/2017
  • Hi Xinia, Blanca, Cindy,

    All went well with the services you arranged for us.
    At the Laguna Lodge we had Carlos and Martha as guides: they have great knowledge of Costa Rica, animales and nature and are well organised.
    At Fortuna, the tour with Ecoterra was also very good: well organised, good guides with great knowledge.
    We had a great time!

    Thanks to you all!

    Hilde, Patrick, Frederik

    Patrick & Hilde - 01/07/2017
  • Esmeralda and the team of Travel Excellence:

    I would like to take a moment to once again commend the entire team at Travel Excellence for a job very well done.

    Visiting a country for the first time with a very important client and providing the client with a successful incentive program is no easy task, however, partnering with Travel Excellence on the execution of all logistics for the program proved to be essential and was the driving force behind its success.

    From first contact at our site visit my client and I were equally impressed with the knowledge and pleasant yet professional approach that was taken. Throughout the planning process our willingness to revise ideas and plans was priceless and we are very thankful for your creativity and recommendations on every level. Transportation, tours, theme parties, staffing – all was superb and all competitively priced. (Although I would doubt any other company would have the strength of your fabulous staff to back them up).

    I have to say that from the drivers of the tour buses through to the hospitality staff and logistical staff – everyone was helpful, courteous and went out of their way to insure our attendees were tended to and happy.

    My clients and I were thankful that we partnered and truly believe we owe most of the success to Travel Excellence and their wonderful team. I only wish we could take everyone with us wherever we go because it’s not often the case to achieve 100% satisfaction and experience such wonderful, warm and friendly staff.

    I hope to bring more clients to Costa Rica and will absolutely contact Travel Excellence when I do! They’re life savers and a team you want with you every step of the way.

    I would highly recommend them and their services.

    Carrie Negrinelli
    Director, Groups and Meetings
    Travel Exchange, A Virtuoso Agency

    ​Carrie Negrinelli - 01/07/2017
  • Hi Cindy
    We had the best time. Everything was perfect. Whenever we had a problem, you solved it. I highly recommend Travel Excellence!
    Susan McMillan

    Susan McMillan - 01/07/2017
  • Cindy,
    Thank you for everything! For the months leading up to our vacation I had endless questions and changes and you always responded back to me quickly. Everything was booked perfectly and we had NO problems or issues. Even when I decided to change something at the last minute you were free for me and so was the company (and it was way after hours). I think the thing that impressed me the most was when you flew in to Liberia Airport to meet me when we got off the plane from LA and to personally hand me all of our tour and hotel information. Honestly that was the best, the entire family was impressed. Everything from the kind of hotel rooms I wanted down to the rental cars I asked for was done to my exact specifications. The tour company’s that you chose for our excursions were also top notch. In the future I will recommend you and your company to any of my family or friends traveling to Costa Rica, you made everything so much easier for me and because of that we had an amazing vacation.
    Cindy, thank you again for everything.

    Regards,
    Michelle Perez

    Michelle Perez - 01/07/2017
  • Cindy,
    It is a wonderful trip even it was started with a very frustrating and confusing event that kevin’s wife could not enter (We believe the customs at Costa Rica made a terrible mistake.)

    The trip is organized almost seamlessly. The stay at hotels are super! (except that Cloud Forest Lodge has no internet connection in rooms. I have to move my computer to the lobby to check emails. I was told that they were fixing the internet switches, but not fixed during our stay). Both guides and drivers are knowledgeable and polite, and they showed up timely. Services are 5-star, esp. at Parador Resort.

    Costa Rica is a beautiful country covered with pristine rain forest that had brought us endless surprises. For the first time, we had seen sloths, toucans and other exotic animals (reptiles, insects,  ….) We had also did extra tours such as canopy tour at Montverde and charted fishing at Manuel Antonia, both left us lasting memories. Kevin and his mother had enjoyed his ATV ride.

    The most importantly, people are very helpful, polite and honest. We will definitely go back. My wife and I are even thinking to buy a vacation house there!

    Thank you so much for your help that has alleviated lots of our anxieties. Your did so much extra to accommodate our numerous changes during first two days when the situation was so dynamic. Both families are grateful.

    Best regards,
    Nick

    Nick Zheng - 01/06/2017

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