WHAT OUR CLIENTS SAY

Buenas tardes a todos!!

El viaje ha sido el mejor de nuestras vidas, nos ha encantado Costa Rica, su gente, todos los sitios en los que hemos estado, su comida… Vamos un viaje de 10.

Estamos encantados con el itinerario que nos habéis organizado, con los transportes siempre puntuales, y los conductores súper atentos.

Los hoteles que nos elegisteis una pasada también, y su personal genial.

Y sobretodo con vosotros, siempre tan atentos y contestando a cualquier duda que nos surgía.

Ojalá pronto podamos volver y por supuesto lo volveríamos a hacer con ustedes sin dudarlo.

No cabe ni un solo pero en este viaje, no cambiaríamos nada de nada.

De todo corazón decirles que nos hemos sentido seguros y tranquilos con el trato recibido por su parte. Era la primera vez que juntos hacíamos un viaje tan largo y encima en tiempos de pandemia (que todo es un poco más complicado) y nos hemos sentido acompañados y resguardados siempre.

Muchísimas gracias por todo y pura vida.

Lily, I wanted to express my appreciation for the whole process in dealing with your company before and during our recent trip to Costa Rica. Lindy would tell you that I am always early for everything……well, all of your service providers were not late for anything.  Additionally your quick response to our last minute changes at the end of our trip was very much appreciated.  Thanks for a job well done.  Ron Cater

Hi Cindy,
My wife, Debbie Pfohl, booked a holiday in Costa Rica for our family through you. We arrived home the other day after enjoying an incredible trip. Each stop that you scheduled for us was perfect for the interests of our family. We are so thankful to have booked a trip through you!

Sincerely,
Jeff Pfohl

Hi Lily

Got back Sat to 12 inches of snow and 24 degrees!  It was brutal!  I wish I was putting on shorts and flip flops

I wanted to thank you one last time.  We had the best trip ever!!!  Travel Excellence really delivered!  Everything was exactly as promised.  The hotels were amazing, the drivers were on time and so nice, the tours were adrenaline filled but safe.  I don’t have a single complaint or regret.  American travel agency’s could learn something from Travel Excellence!

Lastly, I can’t say enough about the beauty of your country, but even more impressive to me was the people.  I was blown away by the overall kindness.  Not just at our fancy resorts but everywhere.  You should be really proud!
We’ll be back….Pura Vida!

Thank you,

Bryan Merlet

Dear Ixcanil,

With some delay, I am contacting you to thank you for everything you did for our clients.
They were extremely happy and delighted with the entire trip and experiences.
They really appreciated the hotel selection, the excursions as well as drivers .

You are for sure our counter parts in beautiful Costa Rica 🙂

Sincerely

Karim Fehry Fassy

Dear Cindy,

How have you been?
My family and I would like to thank you for one of the best family holidays we’ve ever taken.
We still talk about it often and can’t wait to visit Costa Rica again.
I would also like to thank you for the absolute great service we received from you & the company in regard to the bedbugs situation in the last portion of our trip.

On the last excursion we took from the Papagayo we passed by a coffee producer on the way back to the hotel. We bought some coffee there, and cannot get it out of our minds. We are opening a Juice & Coffee bar soon and we would love to serve the Costa Rican Coffee we had last year.

Kind regards from Curacao,

Caroline Kolk

Cindy,

Our family had a wonderful stay in Costa Rica last February!  Thank you for all you did to make the trip so amazing.
I am passing your name along to a few friends (as well as a few of my patients) if that’s ok?
Hope all is well with you.

Patricia Hockett

Hi Cindy

Just catching up on e-mails following the holiday.

I was going to e-mail you anyway to compliment you and your colleagues in organising an excellent holiday for us.   The transfers were well on time and were seamless.   The whole experience was perfect.   We shall certainly recommend your company.   We hope to re-visit Costa Rica in two or three years and shall instruct your company again once dates and times are known.

Many thanks for your excellent service.

Colin and Diane Cordrey

Hi Lily:

Thank you so much for putting together such a fabulous trip to Costa Rica.
Rob and I had an amazing time and it was all thanks to you and your team at
Travel Excellence.

Everyone was so friendly and very helpful….Pura Vida.

Regards,
Randi

Cindy,

Just want to thank you for a wonderful holiday vacation.  We’ve been very busy since getting back, but I finally found a few minutes to drop you a note.

Sure appreciate your time and efforts to help plan our vacation.  Everything went very smoothly.  We’ll be sure to drop your name whenever our friends indicate interest in travelling to Costa Rica.

Respectfully,

Brian and Jennifer Borkholder

Hi Carlos & Wendy,

Just a quick note to say we all think Kattia is great, and very efficient. She always acknowledges our requests, comes back to us super quickly, and has spent the past few weeks sorting out one of Esther’s bookings for Christmas, which is now finally over!

So please thank her on our behalf.

Kind regards,
Seema.
United Kingdom

Dear Cindy,

Lynne and I thank you and Travel Excellence for organizing a most wonderful tour for us!!! We returned from San Jose last week and are already longing to go back to the sunshine, the landscape, the animals and the great people we encountered during our three-week visit to your country. We arrived home energized by the incredibly rich and numerous experiences afforded by our Travel Excellence tour. We have been recommending Costa Rica and Travel Excellence to our family and friends as we regale them with stories, photos and videos of our trip. We believe the tourism industry in Costa Rica is one of the best we have encountered on our many travels. Countries wishing to improve their tourism services (including Canada) would do well to study closely how you do it.

We have an incredible journey to an incredible country. Cindy, in closing, we want to emphasize how much we appreciated your planning, your expert choices and attention to detail that made our first trip to Costa Rica such an enriching, enjoyable and trouble-free experience. We do hope we can return to experience more of your country.Pura Vida

Ian Fenwick and Margaret Lynne Wells
Chilliwack, BC, Canada

We, 5 middle-aged adults, recently returned from Costa Rica (Jan-feb 2018). Cindy from Travel Excellence arranged our whole trip. It was excellent. We were in Costa Rica for 18 nights.  We stayed in 6 different exceptional hotels and had 7+ different transports and a couple excursions all arranged by the patience of Cindy.

Initially, I booked our trip on Expedia and Booking.com but when Travel Excellence agreed to arrange a comparable trip and stay almost within our budget, we decided to hand over our trip to their capable hands. Cindy worked hard to match our plans/budget. She also made some helpful (and cost saving) suggestions (i.e. stay at this hotel because they have free shuttle to airport) that we did not know because we have never been to Costa Rica.

She helped us decide our excursions and told us which ones to book ahead and which ones could wait until we arrived. She arranged all our transportation and they were always on time. When we got off the plane in San Jose on our first day, there was a lady from Travel Excellence there to greet us and after that, I relaxed and everything went smoothly.

Every transaction was very professional, honest, attentive, responsible and reasonable.  I will recommend your company to our many friends and family that now want to visit Costa Rica after seeing our incredible pictures and hearing our stories.  I will return to Costa Rica …I absolutely loved it.

It was a trip of a lifetime….THANK YOU so much.

Lisa Gerard

Alberta, Canada

Message for Cindy.

Thank you so much for arranging our wonderful holiday.

The attention to detail was excellent. You listened to our requirements and set up really great locations and guided trips.

We are truly grateful to you at Travel Excellence for helping to create such super memories.

When asked at hotels and by guides who organised our trip, they all agreed that T. Ex.

Always sorts things well. Well done and thanks again.

Patricia And Fiona Greenbeck

Lily,

We are now at the airport waiting for our return flight home.

We have had a marvellous holiday and we have been extremely impressed with our drivers (always on time) and the hotels we have stayed in.

Thank you so much for arranging it all and we shall certainly let our friends know how good Travel Excellence is.  Now that we can fly direct from London to  Costa Rica, I am certain more English people will wish to come here.
Many thanks for all your help

Maggie