I would like to thank Kathya Calderon at Travel Excellence for her friendly and professional service during my recent trip to Costa Rica with my daughter.
During the first couple of days we decided that rather than maintain our original itinerary we would hire a car and do some independent travelling. This involved cancellation or rescheduling of hotels, transportation, booked activities and an internal flight, all at very late notice.
Despite this Kathya was most accommodating and when it came to reinstating some of the accommodation and activities she was again there to help.
Even after the trip, when paid for rafting photo’s hadn’t arrived, Kathya was able to rectify the situation.
As a director of an insurance industry organisation in London I know how important it is to provide good customer service. My experience of Travel Excellence was that the service was more than good… it was excellent!
Congratulations on running such a professional business.
Regards
Trevor Moss (UK)
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