Testimonios


Patrick Ridge

Cindy hi
Just a note to say sincere thanks for your help on the trip.
 
It worked out great. San jose was good, hotel great, transport in general v good, monteverde was terrific, and playa hermosa was super.
 
You have a lovely country,nice people, a great future, and I hope we can make it back.
 
So , cindy, many many thanks for your time and effort.
 
Best wishes
 
Pat Ridge

Rabia Ajam

Good morning Cindy,
We are at the airport waiting for takeoff. 
I just want to thank you for all your help and detailed attention to every part of the trip. 
Everything was so well taken care of and extremely enjoyable. 
Take care,

Rabia Ajam Nuqul
 

Carola Moretti

Good morning Cindy,

It was a fantastic trip and I and confident that we will be visiting again! Thank you so much for all of your help. 
Cheers

Carola and Amy. 

Carol Marchesano

Hi Cindy,

Matthew and I had an amazing time in Costa Rica. You have a beautiful country and even more beautiful people.
Every excursion was perfect. It was a trip we will never forget. In fact, we are already discussing when we can return--and get to see Rincon de la Vieja.
When we do, we will contact you to help us make sure we see other spectacular areas of CR.
Thank you so much for help!
All the best and Pura Vida!

Carol 
 

Ryan Chanatry

Hi Cindy,

Thanks so much for your help with everything. And I appreciate the two free meals! Overall everything went smoothly and all the attractions where great.

When I come back to Costa Rica, I'll be sure to get in touch again.

Thanks!
Ryan

Ana Lilia Magaña

Mil gracias por todo, fue una experiencia formidable, cada detalle fue perfecto, los tours, los lugares, los guias y la gente, nos vamos enamoradas de este hermoso país! !!!

Pura vida!!!!!!!!

Mr & Mrs Handley


Dear Sir or Madam

We recently spent a two week vacation in Costa Rica and used the services of Travel Excellence for transport and transfers between various locations.
May we take this opportunity to say thank you for providing such an excellent service.

All arrangements were organised very professionally and the itinerary was very easy to follow. This contributed greatly towards our vacation enjoyment.
All drivers were prompt, courteous and ensured that each journey we made was as comfortable and interesting as possible.
Could you please pass on our thanks to Hilda, for organising our transfers, and to your drivers whom we had the pleasure of travelling with.

Kind regards
Mr & Mrs Handley

Nicola Marston, U.K.

Dear Glenn,

We have all been having such a fantastic holiday! Thank you so much for all the amazing hotel rooms and great activities you organised for us. It has been a wonderful family holiday, and I am very grateful. We are now relaxing in style at the Andaz. I will be happy to give you lots of positive feedback when we get home - all the guides and drivers have been so nice and knowledgeable and helpful. What a great experience!
Thank you,

Nicola

Bob Schwartz, USA


Hi Guys, 

I am so sorry about the late notice! I just wanted to take a second to thank you for the amazing trip I had through you guys a few weeks ago. The entire trip was flawless! We had the best time ever and really appreciate the effort you guys made to make our trip one of the best we’ve ever had. The hotels were amazing as was the transfers to and from the airports and the ease of getting and dropping off the rental car was great as well! 

Next time we come to Costa Rica we will definitely reach out to see if you guys can assist in the trip planning! 
Thanks again!

Bob 

Jeremy and family

Hi Cindy,

Thank you so much for organising such a great trip. We absolutely love your country and sincerely hope to come back again in the future. 

Best regards,

Jeremy and family

Trevor Moss, U.K.

I would like to thank Kathya Calderon at Travel Excellence for her friendly and professional service during my recent trip to Costa Rica with my daughter.

During the first couple of days we decided that rather than maintain our original itinerary we would hire a car and do some independent travelling. This involved cancellation or rescheduling of hotels, transportation, booked activities and an internal flight, all at very late notice.

Despite this Kathya was most accommodating and when it came to reinstating some of the accommodation and activities she was again there to help.

Even after the trip, when paid for rafting photo's hadn't arrived, Kathya was able to rectify the situation.

As a director of an insurance industry organisation in London I know how important it is to provide good customer service.  My experience of Travel Excellence was that the service was more than good... it was excellent!

Congratulations on running such a professional business.

Regards

Trevor Moss (UK)

Veronica Conrique, México

Cindy, hola, buenos días, es un correo rapidito para agradecerte la atención y el itinerario  y que hayas estado al pendiente, el viaje estuvo muy padre, nos la pasamos super suave y en si los hoteles, tours, traslados y todo estuvo muy bien.

De nuevo muchísimas gracias por todo, tienen un país hermoso.
 
saludos.
 
Veronica Conrique

Kate Popham, U.K.

Hi to all of you at Travel Excellence! I just wanted to say another HUGE thank you to all of you for the most amazing trip to Costa Rica. It’s been on my wishlist for years and it certainly didn’t disappoint! My journalists loved it too – I picked a few real wildlife enthusiasts and everyone went home happy after some excellent viewings.

I discovered that all the best nature spots happened right at the last minute for me. Just when you think it’s time to give up finding a particular animal or getting a good photograph, that’s when they’ll turn up. I managed to get some good sightings of crocodiles, scarlet macaws, sloths and squirrel monkeys right at the last minute – and we even had a small pod of dolphins keeping us company on the boat journey back from Osa.

Thanks Guido for putting together a perfect programme for the journalists – they’ve all emailed me to say how much they enjoyed the trip and it was the perfect balance of activities and down-time.

Thanks Marco for engineering my extension to Casa Corcovado – this was a real highlight for me and I can only imagine just how many boat trips it took to get all the building materials there to build it in the first place!

Thank you CARLOS for having such a great team who are such a pleasure to work with – including Paulo who looked after us and Henry who was with John but guided me for a 200 metre stretch of the road outside the Parador Hotel and then joined us for lunch along with Hilda before we flew home.

I’ve got a friend flying in to Costa Rica today with his young family – he emailed me last week to ask for some advice on what to do and how to organise everything with Rainbow Tours.
I’ve got more friends coming out later in May so I’ll do the same with them!

I’ll share the results from the trip with you in due course!

Best wishes and thanks again,

Kate, Rainbow Tours, London, UK

Alex Fridlib

Hi Cindy.

Thank you for everything.  Hotel is absolutely amazing. We just back from snorkeling tour. It was reschedule from yesterday. It was great.  We are using small beach  which is near hotel. Short walk and you in the paradise. The little bit rocky seafloor  but it's OK for us.

We still don't answer  on the one question.  Why we came to Costa Rica only now, why we didn't do it many years ago. We are leaving Parador tomorrow. I will try to send my clients to Costa Rica and will refer you.

Thanks again  and keep it touch.

Best Regards, Alex 


Gunilla Tjäder

Hi Cindy!
Now we are back in Sweden after a wonderful holiday in Costa Rica. 
I want to thank you so much for all your help.
Hotels and all trips have been super and we enjoyed so much.
Thank you once again!!
Kind regards
Gunilla Tjäder

Eric Crowley

Hi Cindy, thank you your email and good wishes. I would like to thank you most sincerely for organising such a wonderful itinerary. You assistance throughout has been of the most excellent standard of service. I would have no hesitation in recommending you and your company. Very best wishes to you.
Eric Crowley 

Anna Grześkowiak, Polonia

Dear Marlon,
The whole trip of NN was a big success and the Client is very satisfied so do I J. NN said that it was the best trip in their history and that is the biggest satisfaction.
I would like to thank you a lot for everything in every stage of our cooperation and I can’t wait to be able to work with you in the near future.
Have a great day
Best and warm regards from rainy Warsaw

Anna

Perlman Janice

All transfers went exactly as planned. 
Drivers and cars were waiting for us and arrived on time, and most of the time they were early. 
The cars were clean and stocked with snacks, and the drivers were friendly and helpful.
 

Mia D'Andrea

Cindy,
We had an absolutely amazing time in Costa Rica. It is a beautiful country, and we plan to return as soon as we can!  Travel Excellence is a wonderful company, and we are so grateful for your help and the kindness of every guide we met along the way. 

Pura vida!
Mia

Gill Piggott


Karen Stotz, USA

Hi Guido 

Thanks for everything you did to make our Costa Rica trip truly AMAZING. The hotels were spectacular and each location so different from the last. The Travel Excellence drivers were very professional and friendly – we especially enjoyed Danny’s company on those long drives J. All the arrangements were perfect and we can’t thank you enough. I have posted a note on your Facebook page and also on mine – I have many travel agents who are my FB friends so hopefully this brings you some good leads for future bookings. 

I really want to go back again to CR before too long – and this time we will bring our son who is 20 and studying for a degree in Environmental Science. He would love Costa Rica especially Playa Nicuesa Rainforest Lodge. I’ll let you know when that is and hope Travel Excellence can help us with the arrangements. 

I had no idea Costa Rica was so beautiful and diverse. I feel there is so much potential to grow the number of US travelers to Costa Rica, all the people we met were so friendly and it’s really easy to travel there due to the time zones, currency, language and great air connectivity. I am so excited about the destination that I am even thinking about trying to find a new CR client to represent in the US! 

Thanks again, I will do my best to spread the word about Travel Excellence and Costa Rica. 

Sandra Baksh, Trinidad and Tobago

Dear Owner/Manager, 

We recently visited Costa Rica on a press trip, organized by the ICT. One of your employees, Henry Porras, was assigned to us for the trip and he was simply outstanding in his service and amicability. It was the first time Henry dealt with journalists doing a dive feature and he was quick to understand the schedule of the divers and what we were trying to achieve for photography. 

I wish to commend Henry Porras and Travel Excellence for being such hospitable and reliable hosts and helping us to achieve our mission in the limited time we had. This feature on Costa Rica and the diving in the Gulf of Papagayo, would be published in the next few weeks and we would send copies through the ICT. 

In the meantime, you can have a look at some photos we have been posting on our FB page, from our visit to your lovely country. Feel free to "share" any of our photos on your own business page, to help us spread the word about Costa Rica's beautiful underwater world. 

Thank you for showing us what "travel excellence" is about and how appropriate a name it is for your company. 

Sincerely, 

Roger Shultz, USA

Glenn, 

Cindy and I arrived back in Denver early this morning, but just wanted to tell you what a wonderful time we had and how wonderfully Travel Excellence once again took care of us. Every little detail took place exactly on time, the accommodations and activities once again exceeded my expectations and I had high expectations from traveling with Travel Excellence previously! I can't thank you enough for all of your help and for the excellent itinerary. Cindy and I have fallen in love with your beautiful country and your countrymen and hope to get back on a regular basis and we wouldn't think of coming down without the expert guidance of you and your company. The Parador and the Paguare Lodge were just fabulous. If ever you need a recommendation for your company please don't hesitate to use my recommendation. 

Best wishes,

Tina Vestin, Sweden

Hi Carlos, 

I just spoke with my clients and I want to thank you so much. 

They loved it and everything worked out excellent. They really enjoyed the program you made for them. 

They were able to see so many places and do so many things. They liked the mix with adventure, nature, beach and sometimes even luxury in a Jacuzzi. 

I really would like to go to Costa Rica and find out for myself. I think I would be able to send even more clients to you then. 

Best regards, 

Annie Baxter, UK

Having just returned from a fantastic holiday in Costa Rica, thanks in part to the brilliant services offered by your company, I felt compelled to write and pass on my thanks to all involved. 

From the moment we arrived at San Jose, every single arrangement ran like clockwork – every transfer was comfortable and on time and every tour was extremely enjoyable. We must mention our guide Juan on our 3 day trip to Tortuguero. He was very personable and extremely knowledgeable, as well as having the patience of a saint (one member of our group was particularly difficult). We plan to return to Costa Rica to see more of your amazing country and will not hesitate to let your organisation arrange it for us. 

Very many thank. 

Karen Sheridan

Hello 

I have recently returned from the above tour and felt compelled to write to you to thank you for a wonderful holiday. My travel companion and I have travelled quite extensively, and indeed we have both toured Costa rice previously, but I can honestly say that this was one of the best holidays we have ever had. This was in no small part due to the excellent services of our wonderful guide Hector Calvo. He enhanced our holiday by his love and knowledge of your wonderful country, its flora and fauna, and we felt privileged as a group to travel together and share some memorable experiences. Everything ran like clockwork and nothing was too much trouble! Thanks also go to our driver Luis who was very much a part of the group and helped to spot lots of wildlife. 

We look forward to travelling to Costa Rica again before too long and will definitely be using your services and will recommend your company to others thinking of travelling to Costa Rica. 

Please pass on our sincere thanks for truly memorable holiday. 

Kind regards 

Alaa, Corinnel

Dear all, 

We’re back in Switzerland since a bit more than 10 days and it’s time for us to say THANK YOU and give our comments. 

We spent 20 wonderful days in your beautiful country. We were in very good hands with Lars, our guide, and Orlando our driver. The car was very comfortable, Orlando drove safely, was always polite and in a good mood and the pick up time was always respected. Lars gave us lots of useful and interesting informations in many different fields (flora, fauna, geography, politics, etc.). His French was perfect and he was so kind to translate in English for my sister-in-low. We appreciated both of them so much. The trip as well as the hotels and lodges were very good. We enjoyed every single place very much. Accomodation, service, food and cleanness were perfect everywhere. The tours were well handled and we had also enough time for relaxing. Also the transfers from Tango Mar – Tambor to Corcovado via San Jose and Drake Bay and the way back from Corcovado to San Jose were excellent. 

Not once we were worried or disappointed. We felt we were in good hands and could relax and enjoy our holidays a maximum. 

Every good thing has an end. Work and school started again. We have plenty of pictures from Costa Rica that we have to sort and put in an album. More than pictures, we have plenty of good feelings and emotions which we’ll keep for long time in our heart. 

For us, and especially for our 13 years old son, Costa Rica was PURA VIDA !!! 

Thanks a lot !! 

Best regards. 

Emma & Graeme Brown, UK

Hello Carlos 

Graeme and I wanted to send an email to thank you so much for arranging such an amazing honeymoon for us in Costa Rica. We had a fantastic time and all the arrangements you had set up ran perfectly and all the drivers we had were friendly and professional. All the accommodation we stayed in was also fantastic and we had a lovely time experiencing different places. 

Costa Rica is a beautiful country and we had a truly amazing time. The Pacuare Lodge in particular was a completely unique experience and we loved it. We also really appreciated you calling us and checking everything was ok. 

Thank you so much for everything and we would love to come back to Costa Rica one day! 

Best wishes, 

Wendy & Dennis, UK

Dear Nick. 

We thought we must get in touch to say a huge thank you for all the arrangements for our trip to Costa Rica, which exceeded our expectations in every way! Travel Excellence certainly lived up to their name, with their efficiency, their helpfulness and the drivers who acted as very good ambassadors for their country. The time spent in long drives with them became a very big part of our enjoyment as we were able to chat with them and find out so much about the country and its way of life (something we wouldn't have had the opportunity for in a big group). 

We found the hospitality in each of the lodges very welcoming, some standing out even more than others. 

Thank you again - we shall certainly recommend Costa Rica and Veloso Tours. 

Best wishes, 

Brian and Yvonne Potter, UK

Below is a copy of an email I have just sent on returning from your wonderful country. 

Dear Sir/Madam, we have just returned from this excellent tour and wanted to say how much we enjoyed the country. Our Tour Director and Guide, Alex Castro was exceptional. He was ably assisted by our driver Luis and nothing was too much trouble for either of them. 

Alex was very knowledgeable on all aspects of Costa Rica, it's people, history and especially bird and wildlife - he really made the country come alive to our group. His ability to spot and identify birds and animals ensured that we saw many species - around 130 in all. Our driver Luis also proved to be a good 'spotter' as well as driver and they made a good team. In Tortuguero, Alex had requested the services of Marvin at Pachira Lodge and their combined expertise was a revelation to the whole party. 

Alex and Luis are wonderful ambassadors for both Costa Rica and Travel Excellence and also, by association, Archers. We shall recommend this holiday to our friends. 

Yours faithfully, 

George Constance, UK.

We have just returned from Costa Rica having spent three weeks organised by you for us in conjunction with Trailfinders. I just wanted to thank you for your excellent service. 

Apart from the one taxi driver that I have already spoken to you about and which wasn’t your fault the whole holiday was a complete success. 

All hotels were excellent,all transfers and transport were carried out smoothly,all tours and trips were very enjoyable and all contacts were friendly and helpful. 

Thank you very much for all your help. 

Lindsay Padilla C., La Fortuna de San Carlos, Alajuela, Costa Rica.

Buenas tardes, 

No nos cabe duda de la calidad de personal de Travel Excellence y les agradecemos por todo el apoyo brindado a la comunidad de San Rafael de Peñas Blancas. 

Hoy los niños no tuvieron lecciones debido a un evento de la regional, sin embargo la escuela estaba llena, como cualquier otro dia lectivo. Los niños compartieron mucho con sus visitantes. 

Nos parece digno de compartir lo siguiente: 

Hay una niña de segundo grado que tiene problemas (algo muy similar al autismo) e involucrarla en las actividades diarias de la escuela es casi imposible. Ella requiere ser atendida individualmente y justamente mi hermana es quien se encarga voluntariamente de ayudarle dos veces a la semana. 

La primera ves del año, cuando Alex Castro vino, ella no dijo una palabra, pero la vimos acercarse a la sala de eventos. Hoy en la mañana cuando les comentaba a las compañeras que Alex vendria de guia, la niña fue a su casa a alistarse y se decidio a bailar muy sonriente, nos dijo que estaba feliz en la actividad y se le notaba!!!. 

Nunca antes habia bailado y lo hizo muy bien. Ella se trajo al hermanito y lo puso de acompañante de baile. Eso fue un gran logro! 

Por supuesto sabemos que todos los guias de su empresa son excepcionales, pero que lindo hoy resaltar nuestro agradecimiento hacia Alex, por mostrarse tan abierto a vivir la actividad cultural de la misma manera que la viven los niños nuestros. Se le nota que disfruta lo que hace. Una maestra dijo que si la sicopedagoga la hubiera visto, no podria creerlo!!! 

Cosas que pasan, aveces un lindo gesto hace una gran diferencia y nos queda claro que interactuar permite a los niños de la escuela San Rafael ser niños diferentes, con una perspectiva muy amplia. 

Tuve la oportunidad de manifestarle a Alex lo acontecido y quise enviarles este mensaje de agradecimiento, por hacer posible tantas cosas buenas por aqui. 

Steve Brookes, UK

Hi Adriana 

Just a note to let you know we all had a brilliant time on this trip and everthing went to plan apart from seeing some of the birds that we wanted but that always gives me a good excuse for visiting again. 

I have now come down to earth and getting over jetlag and adjusting to the cold temperatures back in the UK and starting to sort through all the amazing photos that I was able to take. 

Thanks for all your hard work putting this trip together for me. 

I would also like to say that Hector our guide and Mario our driver were excellent as were all the Hotels/Lodges that we stayed including all food - BRILLIANT. 

I will get in touch with you when I intend visiting next. 

THANK YOU. 

Best Regards, 

Piotr Mroczek

Hello Glenn 

Thank you very much for great travel experience with your travel agency. The trip was excellent (so yours name brand name is true J). 

Everything was perfect. We are in love with Costa Rica. Btw, Merry Christmas and Happy New Year. 

Best regards, 

Non Davies, UK

Catalina, 

Tour guide asked us to send feedback on vacation (7 Dec - 16 Dec) 

Trip was excellent. Hotels were from good to excellent. Transfers were extremely well handled with all collections extremely punctual and the drivers were so courteous and well informed. Tours were excellent and all guides were extremely knowledgeable, friendly and courteous. Tour guides were amazing, they showed good knowledge of country, flora and fauna and showed their love of CR. All drivers were professional and were quick to point out sites of interest, wildlife etc. I cannot fault the trip and we would readily use you again and recommend you to others. Top marks. We loved Costa Rica and can't wait to come back. 

Christine

Glenn, 

I had a great trip! Thank you for setting everything up. It rained a lot, but I knew that might happen when I decided to go to the Caribbean side in November. It didn't stop me from taking a great hike in Cahuita (where we saw lots of animals) or from enjoying Tortuguero. I live in Los Angeles where it never rains and the weather is always good, so it doesn't bother me if the weather isn't perfect when I go on vacation. 

Tamarindo was hot and dry and beach was fantastic. The day trip from there to Granada, Nicaragua was very interesting. In Tamarindo, the Hotel Diria was very nice (being right on the beach was fantastic), but they are doing some construction on the hotel right now. You might want to ask when they will be finished for your future guests. 

All of the transfer drivers were good, but Henry was excellent. He drove me to Tamarindo and taught me a lot along the way. 

Elisabeth Reyes

Hola Kattia! Ya estoy de vuelta a Barcelona y al trabajo! :( 

Queria agradecerte todas tus gestiones, comentarte que el viaje ha sido una auténtica maravilla, todo salió a la perfección, no tuvimos problemas con nada, ni con el coche, ni carreteras, ni la gente .... un viaje redondo, perfecto!!! 

Ya le he dado las gracias a Bea Rayo por el gran regalo de boda, el raffting por Rio Celeste fue estupendo y nos los pasamos super bien, los guias son la bomba, si pudieses mandar un abrazo a Manuel, Gigi y todo el equipo seria estupendo.El Canopy y los puentes colgantes muy divertidos, las tirolinas son brutales y el trato recibido inmejorable. 

No se cuanto podremos volver a Costa Rica, pero nos llevamos un gran recuerdo de toda la gente, relamente sois todos PURA VIDA!!! 

Espero poder contactar contigo en otra ocasión, si algun cliente o amigo quiere ir a Costa Rica seguro que lo haré! 

Espero que todo te vaya genial !! 

Recibe un fuerte abrazo y PURA VIDA!!! 

Sonia

Hola Natalia. 

Bueno yo todavía paseando e inspeccionando tu bello país, hoy regresada de Mawamba, desove de tortugas y lluvia mediante, el destino fue mejor aún que mis expectativas. 

Recién llegada a San José, salí a caminar con la idea de pasar por la oficina, pero el tiempo pasó tan rápido que al mirar el reloj ya eran las 19.30 hs !!, mañana parto para Manuel Antonio, de acuerdo a como vaya todo, veré de hacerme un tiempo y saludarte al regreso. 

Puntualmente y lo que al Fam concierne quiero agradecer la calidez y la calidad del mismo, aunque confieso que con respecto a los servicios, parte de los mismos, antes que yo, los experimentó mi pasajero, de quien oportunamente le hice llegar mi satisfacción a Carlos Quesada, así es que doblemente satisfecha. 

Victoria and David, UK

Dear Travel Excellence 

We have just returned from our wonderful honeymoon in Costa Rica. We did not get a chance to complete the customer comments slip before we left so I hope you are happy that we are sending our feedback via email! 

Our names: David Ludlow and Victoria Tilley
Date of our trip: 4th - 16th June 2012 

In general our trip was excellent. We loved Costa Rica as a destination for our honeymoon. It was great to see four regions within the country and we loved the passion and knowledge of the guides who showed us the wide ranging flora and fauna. 

All hotels were excellent. Our favourite was probably El Remanso in Osa ... the location was stunning and the food excellent. We were made to feel so welcome. They also gave us a lovely meal with a bottle of wine on our last night in honour of it being our honeymoon. Grano de Oro in san Jose was very comfortable ... we were only there for a few hours as we had an early start. They were very welcoming also at Aninga lodge in Tortuguero. We appreciated the special cocktail served in a decorated pineapple for our honeymoon. Great to have all meals included. Great tours included. Arenal Springs was very well appointed. Comfortable room and great facilities ... shame it was not near enough to a range of restaurants to choose from. The Trapp Family Lodge was also a little remote. Room very nice. 

Transfers excellent. All very Smooth. Perfectly on time ... if not ahead of time. All drivers were very helpful and kind. It was great that they often spotted wildlife that we passed. We enjoyed all of our tours. It was a bit strange that there was quite a high transfer fee for the bird watching in Osa as it was only a few km down the road and definitely a part of the tour rather than to get to the tour. 

All the tour guides were excellent. They were so knowledgeable and passionate about all that we saw. We learnt so much and they clearly wanted us to have a great trip with many memories. We saw such wonderful things. 

Many thanks for your services ... we had a very happy honeymoon. 

We would definitely recommend you. 

Michael

Dear Kattia 

Pura vida! 

Just to let you know about this wonderful feedback from clients. Please forward this email to all the staff involved. 

Have a lovely weekend, 
Regards, Elena, Best at Travel, UK 

Hi Elena, 

Just wanted to email to say a HUGE thank you for your organisation of our trip. 

We had an absolutely incredible time and all the tours, accommodation and all round trip were organised phenomenally well. Your itenary was excellent and we felt that we got excellent value for money, especially after speaking to other travelers. 

We also would like to strongly commend the ground team as we felt we were being looked after at all times. And Parador was indeed fantastic!! 

We will both (and I have already) be recommending your services to our friends and colleagues. 

Thanks once again, and we look forward to booking with you again soon. 

Kindest regards, 

Christine Delval, Owner, CANADA

Hello Kattia, 

My client came in this morning to show me pictures of her trip. She took about 500 pictures of her holiday; the pictures were great. Costa Rica is a beautiful country; nature is everywhere. We saw pictures of the ocean and the beach, the volcanoes, trees, flowers, animals, birds insects. It was great. 

My client was extremely happy with the accommodations; she did not expect something so nice. The services provided by Travel Excellence were indeed excellent. She said she would recommend your company to anyone and Costa Rica as a place to visit. She would go back in a heartbeat. 

She thanks you for everything. 

Cheers, 

The Reuscher Family, USA

Dear Travel Excellence Team, 

My congratulations on the superior service your company provided my family on our recent trip. All of your people were punctual, very friendly and delightful. However, there is one guy I wish to single out...Henry..his charm, knowledge and enthusiasm for his job and his country was infectious. His assistance and guidance was a large part of making our trip a success. 

Thank you, 

Lisa Sun, NYC

Hello Carlos, 

Just got back to the office, and so sad that our most amazing trip is over – now back to work!!! 

We had such a wonderful fam trip, and I learnt and experienced so much about the Costa Rica’s nature, wildlife, outdoor activities, and you really put together a fantastic trip for me taking in the top highlights of the best routing, hotels, tours, everything…I can’t wait to tell my clients and friends that they just HAVE to go to Costa Rica!!! 

Our highlights included rafting on the Pacuare – so glad we did the raft out, as it was more beautiful and exciting on the way out than in! – the hot springs at Tabacon – so relaxing! – and the snorkel/kayak tour at Manuel Antonio, along with all the colorful wildlife we saw at Manuel Antonio and in Osa. We thought our favorite hotel experience was El Silencio – the suites were so luxurious, the cloud forest so pretty, and we thought the food and service there was the best on the trip – and then we got to Lapa Rios and just fell in love with the property, the surroundings, the guides and everything - what an amazing destination experience, and we have you to thank for planning it last as that was the real highlight of our trip! It took a little getting used to wake up to our natural alarm clock at 4:30am with the howler monkeys, but this morning we were so sad to wake up instead to the annoyingly loud cars and motorcycles!!! I LOVED Lapa Rios, and can’t wait to tell everyone about how special and amazing the hotel is as a magical destination experience!!! 

Thank you SOOOO MMMMUCCCHH Carlos for the incredibly amazing fam trip! Your team throughout was all excellent – guides, drivers, vehicles – and you really did an excellent job at planning the trip details with the routing and pacing (we wish we had an extra night at Lapa Rios…next time!) and the hotels you booked for me were all really amazing to the best! And we don’t say this about every country we travel, but we had such a great trip, that Costa Rica is definitely a country we would love to go back to. It was so much more amazing than we thought it would be, thanks to you and your amazing team! 

Muchisimas gracias Carlos – you are REALLY THE BEST, and I join Jessica in confirming to the office that we can confidently send our clients to you, as we know you will take extra good care of them, and they will have a great trip with you. I really look forward to working with you and sending business your way, and to have our clients experience the beauty and magic of Costa Rica with Travel Excellence! 

My best, 

Carol and Dan Chambers

Glenn, 

Thank you for all of the travel arrangements that you made for our family vacation in Costa Rica. Everything was wonderful and amazing! The transportation was always on time and the drivers and tour guides very professional, knowledgeable and safe. The hotel in Arenal was beautiful and the food was excellent. We enjoyed all of the tours and would recommend them all to others that travel to the Arenal area. The weather was perfect - we were lucky to see the top of Arenal several times and only had rain one afternoon! 

We also enjoyed Tamarindo - this was an excellent beach with lots of fun shopping and tasty restaurants. The hotel was comfortable - a few minor problems with the air conditioning and water but the hotel staff did well to help us with these issues. We thoroughly enjoyed both the snorkel sunset sail and the river trip and again would recommend these activities to anyone who visits the area. 

Sadly, we are back home, preparing to go back to work next week. I will soon see the family from Costa Rica that I know from my job and will have fun sharing the pictures and stories with them. I will pass along to them, and any others I know who wish to visit Costa Rica, our appreciation for the excellent service you and your company provided for us - you truly helped to make this a memorable vacation for our family. 

José A. Román

Buenas tardes/días Vanesa, 

No quiero dejar pasar más tiempo, para daros las gracias por el excelente trabajo realizado por tu equipo, en especial, Dinhora, Hilda y por supuesto Marlon (Tenía todo absolutamente controlado), en todo momento han estado encima de que todo saliera perfecto, implicados al máximo y formando parte de un mismo equipo, algo que verdaderamente es de agradecer. 

Cómo supongo te habrán contado, el Cliente termino extraordinariamente contento, tanto con el destino, cómo con la organización, que sin duda sin vuestra ayuda no habría sido posible. 

Todo vuestro equipo ha estado a una grandísima altura, incluso las dos personas que me ayudaron en el Hotel Marriott con la entrega de regalos, (Anna y Julia) se que son personas en prácticas, pero estoy seguro que con vuestra formación y la gran aptitud de ellas, serán unas excelentes profesionales. 

Felicidades de verdad por vuestro fantástico equipo, y por supuesto cuenta con nosotros para vender vuestro destino y por supuesto, iremos de la mano, con gente como vosotros, siempre garantizaremos el mejor servicio, nos habéis facilitado enormemente la organización del viaje. 

Muchas gracias y Enhorabuena de nuevo por tu magnífico equipo y excelente trabajo. 

Un fuerte abrazo. 

Richard and Dilys Brierly

Hi, 

My wife and I have just ended an excellent tour of Costa Rica (booked via Audley Travel) and we just wanted to say thank you to the Travel Excellence team for all your hard work in arranging our tour. I have worked in the travel industry for the past 30 years and am extremely impressed by both the efficiency and courtesy of your service. the time-keeping was immaculate for the transfers and touches such as a courtesy call half-way through the trip greatly appreciated. 

Congratulations - and thanks to everyone who was involved in the arrangements for our holiday! 

Rick Dillard.

Thanks, Ale. 

You did great work on this tour. I think it was hard, but you did well. I know the group for next year will be much easier. You have good people who care about the group. 

Kind regards, 

Dave and Anne Marie

Silvia, just back from the US and Costa Rica, and wanted to thank you for the Excellent service again for our holidays. 

Everything went off perfectly, all the picks up on time, and very proficient and agreeable drivers. 

Our American friends were impressed with all the plans. 

The holiday was perfect, and we saw a different part of CR this time, so we now know where we want to go (and stay longer) when we come back. 

Thanks again for the excellent service. 

Mike, UK.

Hi Carlos, 

I hope you are well. 

I wanted to send a quick email to say how helpful Marco has been in Patricia’s absence. My clients Metzler & Iannotti were very discerning and made many last minute changes to their booking. 

Marco made the changes with efficiency and enthusiasm and ensured these very important clients’ trip ran smoothly. 

Please pass on my thanks to him. 

Kind Regards,

Laurence Harper.

Hi Silvia, 

I wanted to let you know that we had a fabulous trip, and we owe it all to your outstanding work. Everything you booked was tremendous, we liked all the hotels, the tours were wonderful and the trip went like clockwork. Barbara and my daughter could not stop talking about how great the trip was and how much we all loved Costa Rica. If you ever need a reference, please let me know, I will be pleased to write it. 

Thank you again, and I hope we have the opportunity to work with you again in the future. 

All the best,

John & Lynda Mckay, UK.

I am writing to the company Travel Excellence for the most wonderful way in which our recent tour in Costa Rica was handled through Travelbag. 

Every driver was punctual, courteous, well informed and helpful from Henry meeting us at the airport on arrival, which is a very important point of contact when you arrive in a new destination, to Danny that took us back for our departure, and we would like to extend thanks to all staff we had contact with, each and every one was brilliant. 

We really had a wonderful time and enjoyed Costa Rica and have no hesitation in recommending Travel Excellence.. 

With thanks
Pura Vida

Stella Alevizaki, Greece.

Dear Mr. Blanco / Dear Mr. Zárate, 

I would like to take this opportunity and thank you for the unique experience that your travel agency offered to 2 guests of our company who travelled to Costa Rica from November 26th to December 4th. Our travel agency is based in Athens, Greece (far away from Costa Rica) and although we deal very often with honeymoon couples, it has been the first time that we proposed Costa Rica as destination to a couple. 

Our clients returned on Monday and we had a long discussion concerning their trip. Above all, I would like to personally thank Mr. Carlos Quesada who assisted me with the organization of this difficult trip. I would like to underline that Carlos is an exceptional professional who really loves his job and this is very obvious from the way he handles his requests. He is extremely helpful, reliable and client service oriented, which is something that is not found very often in our industry. 

As Costa Rica has been an undiscovered destination for me, I managed along with Carlos' constant support, to organize an unforgettable trip for our clients. I am sure you can understand how important is to receive only positive comments from your clients. I feel that Carlos has strongly contributed to the success of this trip and therefore I would like to say a big THANK YOU for the professionalism of Carlos and of your travel agency. 

Our clients described Costa Rica as a paradise and we will be definitely proposing Costa Rica to other guests as well, without second thoughts. Thank you very much and we will be delighted to send more Greeks to your beautiful country. With kind regards,

Eric, Canada.

Dear Glenn, 

Trip was excellent. Mario and Max were a great team. Max was always safe and quick on the road unlike some other tour bus drivers we saw on the road. Mario is an excellent guide - very knowledgeable and always on top of things. He's a great guy and kept everyone entertained and even paid special attention to one of our members when she sprained her foot. We called them the costa rican M&M. Hard on the outside but sweet on the inside. 

The itineary worked out nicely as we did try to pack alot of activities into a short time. The pace was busy but manageable. We maximized on the fun and used the night to travel between destinations was acceptable by everyone.Sad to go home as it is 8 degrees Celsius here and raining. ITS COLD.



Everyone wants to come back already and so i will be bugging you again in a few weeks.

Talk to you then.

Ian R. Loeppky, Alabama.

To all: 

Just wanted to say a special thanks to everyone at KI and Travel Excellence for a FANTASTIC Costa Rica tour! We got back late Saturday night after an unforgettable experience. Your hard work is greatly appreciated! The hotels were excellent, the food was first-rate, the venues were great. Our students loved it. 

What made this tour outstanding—and eminently repeatable in a few years—was our driver Jose and our tour guide Juan Carlos. In particular, I have never had a tour guide that was so informative, so helpful and warm, and whose love of discovery was infectious. His knowledge of the flora and fauna of his country was encyclopedic, and you simply can’t fake his kind of love of learning! When we repeat this trip, we will be requesting him again!

We must work on securing him with a number of high school choirs AND cross-crediting it with their respective biology teachers, because this tour was SUCH a learning experience. I may try a similar scheme with our Biology Department here when the time comes. 

Finally, our concert experiences were unforgettable, and it was a thrill to sing for such a worthy cause as Proyecto Daniel. Everybody won.

Thanks again!

M. Teresa Abengozar Sierra.

Hi Glenn, 

Buenas tardes: 

Soy Mª Teresa Abengozar Sierra recientemente he viajado con su mayorista a su pais Costa Rica, concretamente del 5 de noviembre al 21 de noviembre de 2010, eramos un grupo de amigos de 10 personas, mi mensaje es solamente para hacerles saber lo estupendo que ha sido el viaje, somos un grupo que lleva viajando muchos años a distintos paises y puedo asegurarles que ha sido uno de los mejores viajes que hemos realizado, no solo por lo preciosa que es Costa Rica, sino tambien por lo bien que ha estado organizado y sobre todo por el magnifico trabajo que ha realizado el guia que nos ha acompañado (Allan Vargas Gomez) y el conductor del bus (Alex Villalobos), ambos son dos estupendos profesionales que han realizado su trabajo magnificamente, con amabilidad y disposición en todo momento, además de habernos transmitido el entusiasmo que sienten por su pais, quiero agradecerles que mantengan profesionales de este gran nivel y no duden que recomendaremos a todas nuestras amistades su agencia y su pais, que no solo es bonito por sus recursos naturales, sino también por la amabilidad y bondad de su gente. 

Muchas gracias por todo y un cordial saludo.

Wendy and Alec, UK. December 2010

Hi Glenn, 

Hope you are keeping well. 

I just wanted to say thank you very much for arranging us such a wonderful holiday for us in Costa Rica. Everything worked out so well, including having to rearrange the rafting because of the rain in La Fortuna. Thank you also for changing the time of the transfer back to San Jose airport on Friday morning. We arrived home to the UK safely on Saturday morning. 

We will be recommending Costa Rica as a holiday destination to all our friends, for it's beautiful scenery, wonderful wildlife and very friendly people. 

We are still looking through all our photographs but the happy memories are with us already. 

Thank you once again. 

Best wishes

Georgina Keefe. October 2010

Dear Carlos, 

I'm sure you don't remember me but we met a couple of times when I was working for Kuoni. I have recently returned from an escorted tour holiday to Costa Rica which I booked through Archers in the UK, with yourselves providing the ground services and just wanted to write and let you know how fantastic the experience was. The itinerary was well thought out and, while visiting the major highlights, also minimised the time spent on the coach. The hotels were of good quality, and while some could have been more centrally located I guess it is not always possible to fulfill both criteria. Staying two nights in each location allowed more time to relax as the tour itself was fairly packed. 

I would like to draw special attention to the efforts of tour guide Diego Velasquez who accompanied us throughout the tour and also our driver Will. Both were complete professionals throughout, being on hand to provide any assistance needed and answer a constant stream of questions as well as being able to spot wildlife which to me seemed invisible to the naked eye! 

Diego was the perfect tour guide, combining friendly humour and jokes with attention to detail, professionalism and excellent knowledge - traits that are not always combined in one person! 

Will was always on time with the transportation and was ever friendly, funny and helpful even after some long days of driving. There was a great dynamic between the two and this added to the atmosphere and humour of the tour. Once again thanks for a great holiday! 

Best regards and enjoy WTM if you're attending! Georgina Keefe

Michael, USA, September 2010

Dear Kattia, 

First… thank you so much for you real quick replies!! They really make a huge difference in our ability to close CR bookings and I hope you stay assigned to LTD for a long time so we can continue to bring good business to Travel Excellence! 

Muchas gracias, Michael

Marco Rodriquez., France September 2010

Ciao a tutti, Ilaria mi ha girato la mail di Tatiana e approfitto della vostra attenzione per ringraziarvi tutti di cuore per la vostra cortesia, affidabilità e competenza dimostrata nel nostro soggiorno in Costa Rica. Scrivo in Italiano perchè so che Erica lo parla benissimo, e poi se scrivessi in spagnolo non mi capireste di sicuro perchè so scrivere solo hola; per quanto riguarda il tortuguero è stato bellissimo avete una natura fantastica e una cultura altrettanto ammirevole perchè siete tutti molto cordiali e sociali. Il mio è un giudizio fatto di emozioni sicuramente Ilaria sarà più tecnica di me, ma per concludere posso dirvi che non dimenticherò mai questo viaggio ed il Costa Rica che prima per me era solo un puntino sulla cartina mondiale invece adesso grazie a Travelexcellence occupa uno spazio enorme nel mio cuore come tutti voi!!! 

Grazie.

Derek and Sharon Bardsley, UK 21 August 2010

To all at Travel Excellence,

I would like to thank you for a very well organised tour of your country. We visited San Jose, Tortuguera, Arenal, Monteverde and Manuel Antonio and all had their own special features. All of your transport and travel arrangements worked well and to their scheduled times. All of the guides were friendly, helpful and knowledgeable. One even stopped the car and setup his telescope at the roadside so that we could view a sloth in a nearby tree! Thanks for an enjoyable holiday. I would certainly like to visit you again. 

Many thanks,

André et Sylvie, France. 20 August 2010

Merci encore, pour ce joli petit voyage .Nous avons été emerveillé par le choix des gites (tous avec un charme différent et particulier ) . Félicitations à vous ( toi , Glenn ainsi que l'agence ):le voyage n'aurait pas été aussi beau si les étapes n'avaient pas été aussi bien choisies ... 

Salutations et merci encore

Andrew H. Tudor, P.E. 09 August 2010

Hello Glenn,

Just a note to follow up and thank you for your excellent effort in finding us a perfect vacation in Costa Rica - we will never forget the fun we had interacting with the local people, the activities, excursions, the tour people, and the whole Costa Rican experience. This would not have occurred without your particular attention to details, contacting all hotels, transfers, emails, options, questions, etc.- I will certainly pass this information and your contact details to my colleagues and friends. 

Thank you from all the Tudors!

Pura vida, Robert Alcock, UK. 26 July 2010

Dear Carlos, Patricia and the team at Travel Excellence,

Thank you for putting together my recent vacation package in Costa Rica. I had a fantastic experience during my visit and I really enjoyed meeting you all in the offices in San Jose. Everything went very smoothly and the service is truly “Excellent” so thank you. The car hire service was very well run and I had a lot of enjoyment exploring your beautiful country in this way. 

I hope you are all well and I look forward to sending more clients your way.

Joaquin Venero y Familia, España. 22 July 2010

Muy Buenas tardes Silvia.

Ya estamos de regreso en Canarias, una vez que hemos terminado nuestras vacaciones en Costa Rica, y como dice el refrán todo lo bueno: acaba y pronto. La hemos pasado genial, queremos agradecerte la atención y delicadeza que has tenido en organizarnos estas vacaciones. Nos ha gustado e impresionado todo lo visto y vivido, las excursiones, las actvidades, el alojamiento, traslados, consumisiones. En fin todo. Creo que la posibilidad de haberla pasado mejor y en identicas condiciones, hubiera sido muy dificil. Estamos muy contentos y satisfechos con la experiencia vivida. Por supuesto que ha valido la pena ir tan lejos. Gracias a todos ustedes, desde el chofer que nos recibió en el aeropuerto, a los guias de tortuguero ( Leo Jonson y Ray Brown), que nos acompañaron en Tortuguero. A ti especialemnte por haber tenido la paciencia y confianza. 

No nos cansamos de contemplar una y otra vez las fotos tomadas, que recogen la estancia y nos traen tantos gratos recuerdos. Desde ahora Travel Excellence podrá contar con nosotros como embajadores y portavoces en Canarias, de su esquisito servicio. 

Muchas Gracias y enhorabuena. PURA VIDA!

Montréal, Canada. 22 July 2010

Hello Glenn,

We've recently booked our vacations with you and I wanted to thank you for the wonderfull work you've done! The organisation and the time was great, we've passed amasing moments everywhere and we really appreciated everything! Hotel Los Lagos and specially El Parador was amasing!!! 

Thanks again for your advices and I'll be glad to recommand your agency and your wonderful, green country! 

Truly yours, Elena and Georgi

Virginia and Ian Priest, UK. 24 May 2010

Dear Marco and Carlos 

We certainly had a great time in Costa Rica. We enjoyed the diversity and the movement from the Caribbean side to the Pacific side. The hotels were exceptional and we would recommend Brazil come over here and take a leaf out of the Costa Rican book of style and service. Our finest time was spent at Playa Nicuesa Rain Forest. This was as close to nature that we have experienced in respect to sleeping in the rainforest. It pushes your boundaries of comfort as you shared your time with every insect, reptile and mammal. The kids were excited to find nearly all the venomous snakes in a secondary forest plus playing with dolphins and following about a 100 of them swim across the Golfo. Kayaking in Crocodile infested waters with your child in the kayak was frightening but exciting. We met some very passionate and interesting people there including Alvaro Ugalde who was director of the National Parks. 

We honestly thought (and now ashamed to admit) that Costa Rica would be loaded with Americans and five star sterile hotels. We could not have been so wrong. As much as most of the tourists do come from the North of this continent Costa Rica offers some exciting and adventurous places and occupied by like minded people. If there was any other ingredient we would add to your superb recipe it would be an introduction to the history and indigenous people of Costa Rica. So we applaud you for all your hard work in ensuring we enjoyed Costa Rica, as we all very much did. 

Regards,

Carmelita, St. Lucia, 07th April, 2010

Hi Natalie, As you can see and have learnt from Michelle, and also from your correspondence to KIMBERLIE (my daughter) Leverage Management Consulting , our sister company which is managed by Kimberlie won the Government proposal. From the commencement of our communication and contact with Travel Excellence we had a very good feeling in working with your company – I have told Kimberlie that you are the most professional team that I contacted in Costa Rica. I would appreciate if we can continue on this trend to make the programme a successful and beneficial one for all parties involved. I look forward to a long lasting relationship with TE. 

Sincerely,

Michael and Bonnie Willette, 02nd April, 2010

We had the pleasure of visiting Costa Rica (for the first time) for an 8 night tour with Travel Excellence on March 20-28, 2010. Your company did a fine job, and we were pleased with the accommodations.. 

Thank you for an enjoyable trip! 

However, the MAIN reason for this letter to you is to commend our guide for the trip - Hector Calvo. As a business owner, I am well aware of the difficulty in finding good employees. You have struck gold with Hector! He is courteous, very knowledgeable and extremely detail oriented! He made our trip care free and added value with his extensive familiarity of the local wildlife. We felt safe and in good hands. 

If Hector was available for hire in California, I would employ him in a minute!! 

Thanks again and I do hope that you realize the gem you have in an employee as valuable as Hector.

Luc and Carla

We are back in San Jose what means that our trip becomes to an end. We have got a very beautifull time in Costa Rica. 

Everything was perfect, no complaints at all, so I have to thank you for your arrangements. Your organisation was perfect. We have the impression that often, we have got the best placed rooms of the choosen category because it was booked by Travel Exellence. We will recommend you and Travel Excellence to our friends and everyone who wants to visit your country.

Thank you very much, and best regards.

David and Carey Lipscomb, USA, 25th Feb, 2010

Howdy from Texas! Just a quick note to let you know that our trip was a complete success. Arenas was very nice and lived up to our expectations. The Travel Excellence staff that transferred us around was punctual, friendly, efficient and courteous as usual. Overall, I think we preferred our stay at Punta Islita due to its remoteness. The Quepos area was more commercialized and frenzied than we expected. Not really to complain, as Quepos had many terrific restaurants, activities and tours etc that was lacking at the Punta Islita location. So each place has its own advantages, I suppose. Mostly just wanted you to know that the the trip went smoothly and we are already scheming about our next Costa Rica adventure. Next time, we will have you find us a good place in the South. We recommend you and Travel Excellence to everyone that will listen and I hope some new business will come your way as a result. Until next time, thanks again for everything!!! Fondly,

Alan Davison, UK, 23th Feb, 2010

Aside from that, the whole tour was excellent and very good value for money. I am a biologist and ex-university lecturer so I tend to examine guides critically. In this case they were all fantastic. I was impressed by the depth and breadth of their knowledge.

Accommodation was good value and food what I had been told to expect. Everyone was friendly and helpful. We have only once return from a holiday feeling so regenerated.

Anna Longridge, UK., 18th Feb, 2010

Dear Natalia, just a quick email to thank you so much for organizing such a successful trip to your beautiful country. The choice of hotels in such diverse areas and climates was superb. The length of stay in each was very appropriate, and we loved our few days at Tango Mar, whose owner was delightful. If only you tame the waves, too powerful for our team! Most of thank you for the excellent and friendly driver and guide. Heiner was a star, a brilliant biolgist, always charming and helpful and most discrete. One of the best guides known to me on similarly long trips. I have received much adulation and praise for the trip from. Those on itn and it is entirely thanks to you and heiner and the ever vigilant Max.

I look forward to using Travel Excellence again. Best wishes,

Richard & Emma, UK, 11th Jan, 2010

I just wanted to write to let you know that we had a fantastic trip to Costa Rica. Everything was brilliantly organised and ran to plan perfectly. Many thanks to all who helped at Audley Travel and to Travel Excellence in Costa Rica (in particular Hilda) for helping organise such an unforgetable trip. All our future holidays now have a lot to live up to.

Tasha Shields, Manager Business Development, Canada, 11th Jan, 2010

Hello Natalia and Carlos, I wanted to send a big thank you to both of you for arranging the one day pass tour to Hacienda Guachipelin – it was absolutely fabulous! We went white water tubing, did the canopy canyon tour, horse back riding and went to the falls and had a wonderful time. Thank you again for arranging this and I will be sure to let all of our group planners know of the experience we had and what the Hacienda offers. Thanks again!

Cammie Clowdsley, USA, 19th Jan, 2010

What a fabulous vacation it was!!!! You did a great job of putting us up at super locations and organizing great day trips. I am so grateful that we did NOT drive! Travel Excellence was perfect and always on time, great drivers and super tour guides at every location. The weather was of course, rainy in Arenal, as well as Monteverde and sunny at the coast. The one day that was crystal clear in Monteverde was the day we went zip lining, very lucky!!!! We ended up up-grading to the 727 aircraft at Costa Verde since it was empty and was a two bedroom suite which worked out better for our family - totally cool!

Again - Thanks for all your help in making this a very memorable vacation for our family. Please pass on our appreciation to Marcos at Travel Excellence for the very professional and well organized package he put together. Many Thanks!

Shena Howie, UK, 22nd Jan, 2010

Good Morning Carlos Urena, Wow !!!!!! Your good..... many thanks I have never had such a quick response from any supplier in the world! Really appreciate your assistance, many thanks. Hope you have a good weekend its brolly season here now! Kind Regards,

Brooke, USA, 27th Jan, 2010

I just wanted to send you all a quick note to say thank you for doing such a wonderful job with the New York Institute of Technology group. Carol Jockle has traveled with us for the past 4 years, and she said her trip to Costa Rica was the best. She was extremely impressed with your company, the guide and driver. Thank you and I look forward to working with you on future trips! Best Regards,

Kath & Bryan Beech, UK., 30th Jan, 2010

Hi. Just thought we would like to mention to your company what a wonderful day we had with Juan Carlos on our recent trip to Costa Rica, he was so pleasant and told us eveything we wanted to know about the places we visited and your beautiful country. Thank you,

Carmen, España 30 Dic, 2009

Hola Marco, Hablé esta mañana con los Sres. Moreno y han vuelto encantados, ha sido un viaje que les ha encantado y esto ha sido posible gracias a tu colaboración y gran trabajo que has hecho. La Suite que tuvieron finalmente en el Paradisus les gusto mucho. Marco muchisimas gracias por toda tu ayuda, es un placer trabajar con profesionales como tu, y por supuesto contamos con vosotros para cualquier futuro servicio que necesitemos en Costa Rica. Un abrazo y Feliz Año Nuevo !!!!

Jan, Jane & Jordan Skolnick, USA, 29th Dec, 2009

Dear Patricia, We want to thank you so much for the arrangements you made for our family this December. We had a fabulous trip with wonderful tour guides, prompt and friendly transfers and nice accommodations. You did pay attention to detail as did our tour guides and drivers. They stopped for pictures, explained things, had patience and most of all were polite and friendly. The first driver (from the San Jose airport) made us feel relaxed and comfortable, he really took care of us until we were checked in to the hotel. Leonardo, our guide for the Arenal hike was so knowledgeable. We never expected such wonderful service. Costa Rica put it's best foot forward to us and we loved the country side and the people. Have a wonderful New Year. Kindest regards,

Alejo León, Supervisor de Producto Internacional, Argentina, 18 Ago, 2009

Estimada Hilda, Muchas gracias por su pronta respuesta y ciertamente permítame señalarle que es una de las respuestas más claras y completas que he recibido; tomando en cuenta cualquier destino del mundo a los cuales consulto, y créame que son varios. Por lo que permítame con toda humildad, felicitarlos por vuestra gestión, que hace nuestra tarea mucho más sencilla. Gracias por vuestra asistencia. Cordiales saludos.

Laura Smith, PR & Publications Executive, UK, 4th June, 2009

I have just heard from Lowri Turner, who says they all had 'an amazing time' in Costa Rica, so a huge thank you to you both and to everyone involved in making this such a smooth trip. She will be in touch as soon as she knows when the piece will run and I will send you a copy of course! Your support is very much appreciated. Let's hope we get some top quality coverage for Costa Rica! With best wishes,

PS: Please could you also pass on the following, from Lowri: I would like to specially mention both of our guides, Carlos in Tortuguero and Juan Carlos everywhere else. They were brilliant.

Yolanda Farr, USA, 7th May, 2009

I just came back from Costa Rica on a trip arranged by Travel Excellence. They are based in San Jose, Costa Rica and know the country extremely well. Everything that they arranged was very well done. Hotels were good, all transfers and tours were exactly what we wanted and what our clients would want. Guides were friendly, knowledgeable, and always on time. They are very easy to work with, get back to every email in a very timely manner, and their prices are very fair. They will be the only operator I will use when I sell their country.

Lidia Rodriguez, Argentina 5 Mayo, 2009

Realmente no tengo palabras para agradecerles la invitación para conocer un país tan rico y hermoso como es Costa Rica, con gente maravillosa, tan respetuosa y gentil que hace que sea aún mas recomendable para visitarla y disfrutarla !!!! He llegado ayer de viaje a la Argentina y no dejo de hablar del viaje y de los hoteles que hemos visitado, las excursiones, la amabilidad y cortesía de la gente, la gastronomía y la exuberante flora y fauna. Realmente estoy convencida que fue muy util para mi formación profesional ya que ahora puedo vender el destino con el corazón, ya que deje muchas expectativas de las agencias que nos compran para que les cuente y desde luego enviarles todas las fotos que he tomado y el material precioso que nos dieron en cada hotel. Quiero nuevamente agradecer a Travel Excellence por haber organizado el Fam y haber coordinado todas las actividades que por cierto fueron minusiosamente seleccionadas para que todos los días fueran maravillosos y provechosos para poder conocer y vender aún mejor el destino. Muchas gracias a todo el equipo de Trabajo, por su compromiso de trabajo, excelencia y la amistad que nos han brindado en todo momento. Simplemente Gracias!!!

Hannah Mary

Thank you for forwarding the comments made by the clients. And I would like to say a huge thank you to you all at Travel Excellence for looking after this group so well and ensuring that everything ran smoothly and that they left with very fond memories. 

The clients that I have spoken to so far have spoken very highly about the service you offered and the experience they had. So please do pass on my thanks to all your team who made this trip wonderful for them.

Kind regards

Cammie Clowdsley Office Manager

What a fabulous vacation it was!!!! You did a great job of putting us up at super locations and organizing great day trips. I am so grateful that we did NOT drive! Travel Excellence was perfect and always on time, great drivers and super tour guides at every location. The weather was of course, rainy in Arenal, as well as Monteverde and sunny at the coast.

The one day that was crystal clear in Monteverde was the day we went zip lining, very lucky!!!! We ended up up-grading to the 727 aircraft at Costa Verde since it was empty and was a two bedroom suite which worked out better for our family - totally cool! 

Again - Thanks for all your help in making this a very memorable vacation for our family. Please pass on our appreciation to Marcos at Travel Excellence for the very professional and well organized package he put together. 

Many Thanks!

Étienne and Hengameh

Our trip was great, all was perfectly timed, the hotels, the tour companies and guides were great and we have to thank you for it. We had a great adventure and for sure I will send you coordinates to all our friends. A special mention for Raphael, the guide from the Monteverde Reserve. He provided so much information about the flore, the nature, the ecosystem and we got to see the ketzall twice!… and a tarantula, and much more.

Thanks again and have a great day!

Brooke Taylor

I just wanted to send you all a quick note to say thank you for doing such a wonderful job with the New York Institute of Technology group. Carol Jockle has traveled with us for the past 4 years, and she said her trip to Costa Rica was the best. She was extremely impressed with your company, the guide and driver. Thank you and I look forward to working with you on future trips!

Tasha Shields

I wanted to send a big thank you to both of you for arranging the one day pass tour to Hacienda Guachipelin – it was absolutely fabulous! We went white water tubing, did the canopy canyon tour, horse back riding and went to the falls and had a wonderful time. Thank you again for arranging this and I will be sure to let all of our group planners know of the experience we had and what the Hacienda offers.
Thanks again

Sunny Reynolds

Just wanted to say we all arrived home safely but with extremely cold conditions. I think I should have stayed for a bit longer! Also out driver Luis Chaves was outstanding. Not only is he an excellent driver but he made all my clients happy in many other ways as well. We are choosing out dates for 2011 and will advise you as soon as we do this. Many thanks again and Happy New Year to you and yours.

Jan, Jane & Jordan Skolnick

We want to thank you so much for the arrangements you made for our family this December. We had a fabulous trip with wonderful tour guides, prompt and friendly transfers and nice accommodations. You did pay attention to detail as did our tour guides and drivers. They stopped for pictures, explained things, had patience and most of all were polite and friendly. The first driver (from the San Jose airport) made us feel relaxed and comfortable, he really took care of us until we were checked in to the hotel. Leonardo, our guide for the Arenal hike was so knowledgeable. We never expected such wonderful service. Costa Rica put it's best foot forward to us and we loved the country side and the people. Have a wonderful New Year. Kindest regards.

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