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About Us Terms and Conditions Terms and Conditions


Terms and Conditions

How to book?
If you need additional information, quotes and reservations, contact us using the following ways:

Fax: + (506) 2523 9199
Telephone: + (506) 2523 9100
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
web site: www.travelexcellence.com

Payment Policies
For individual reservations we require full payment at least 14 days before arrival of the client.

For group reservations we request a 50% deposit for all the services included in the itinerary, 60 days before the arrival of the group and the payment of the remainder at least 30 days before the arrival. Some other policies may apply according to properties included in the trip program.

Mandatory Prepayments
Due to the high occupancy of hotel rooms during some dates, these properties demand us eventually mandatory prepayments instead of written warranties. Therefore, our sales executives will inform on each confirmed itinerary about mandatory prepayments, the total amount to be prepaid and the deadline for us to receive the money in our account. In case any mandatory prepayment is delayed, Travel Excellence will NOT be held responsible for any automatic cancellation of these services. This policy is an exception to our regular payment policies as it depends exclusively to the hotels, reservation dates, number and category of rooms booked for each itinerary.

Please send your payments following the next steps:

1. Wire transfer charges must be paid by the company sending the money to Travel Excellence. When calculating the amount to be paid, please add your local bank transfer fee.

2. Select one of the following banks and provide complete information to your bank. Please note Banco Nacional de Costa Rica provides SWIFT code, while Chase Bank an ABA/Routing number instead.

Transfer to: Banco Nacional de Costa Rica
Address: Avenida 3, calle 1, San Jose, Costa Rica
Telephone: + (506) 2212-2000
SWIFT: BNCRCRSJ

Beneficiary: Travel Excellence, S.A.
Account number: 100-02-087-600402-8
Address: Avenue 1, Streets 28 & 30, #2845
San Jose, Costa Rica
PHONE + (506) 2523-9100
FAX + (506) 2523-9199

3. Also provide your bank, your company name (as known by our sales staff), name of the clients traveling or the invoice(s) number(s).

4. To send a transfer from abroad in an efficient manner, it is important that this information be given exact and completely to you bank, otherwise the funds may be sent elsewhere and their arrival to our account in Costa Rica will be delayed.

5. Finally, please confirm payment by sending a copy of the deposit slip from your bank to our fax + (506) 2523-9199. Please make sure you make all payments in the name of Travel Excellence, S.A.

Payment Failure
Travel Excellence has the right to cancel all services due to lack of payment. All services must be 100% prepaid before date of the first service booked according to our payment policies.

If for any special reason there is a pending balance, which cannot be paid before the date of the first confirmed service, Travel Excellence will send a credit card authorization form, which the client will filled out and sign. This form must be sent to us along with a copy of the credit card (both sides) and a copy of the passport of the person that owns the credit card. Once Travel Excellence receives these documents, the pending balance will be charged to the credit card.

Responsibilities
Travel Excellence makes known that it is only an intermediary between the passenger and the companies which provide the services in the itineraries, such as hotels, transportation companies, restaurants, local airlines, among others.

All the providers are selected carefully and fulfill the necessary requirements to provide the services, having established records for being consolidated and efficient businesses. As with Travel Excellence, they all have full insurance coverage.

Travel Excellence will not assume additional expenses due to strikes, earthquakes, weather conditions, accidents, the condition of the highways and roads, or forces beyond our control, and reserve the right to change or cancel any tour or service without previous notice, or to use the services of other affiliated companies if necessary.

Cancellation policies
No reimbursement will apply in those cases in which cancellations for individuals are made within less than 48 hours before the arrival of the client. For cancellations made with more anticipation, Travel Excellence will return the deposit received according to the policies of the suppliers.

For group cancellations, Travel Excellence will return the deposit received if the cancellation is made at least 45 days before the arrival of the group and according to policies of the suppliers. On the contrary, the reimbursements will be subject to the policies of the suppliers.

Modifications on confirmed itineraries
For confirmed itineraries, there are no charges on the first two changes. For three or more changes Travel Excellence will charge US$25.00 for each modification. Please advise your clients accordingly.
 


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Costa Rica Tourist Board (ICT)
Costa Rica National Chamber of Tourism
Costa Rican Association of Tour Operators
Member of the ProImagen Costa Rica Group
FUTUROPA COSTA RICA
Licenced by the Costa Rica Tourist Board (ICT)
Member of the Costa Rica National Chamber of Tourism
Member of the Costa Rican Association of Tour Operators
Member of the ProImagen
Costa Rica Group
Member of FUTUROPA
Ensemble Travel Network COSTA RICA
UK Latin American Travel Association
Society of Incentive Travel Executives
Meeting Professionals International (MPI)
Tropical Forest Founding Partner
Menber of Latin America Travel Partners
Member of the UK Latin American Travel Association
Member of the Society of Incentive Travel Executives
Member of the Meeting Professionals
International (MPI)
Tropical Forest Founding Partner
Student & Youth Travel Association
Ensemble Travel Network COSTA RICA
The United States Tour Operators Association
Costa Rica Responsible Travel Group
Authenticated by the Tralliance Corporation<br /> (Registrant's domains .Travel)
Member of the Student & Youth Travel Association
Ensemble Travel Network COSTA RICA Preferred Vendor
Associate member of USTOA The USA Tour Operators Association
Member of the Costa Rica Responsible Travel Group
Authenticated by the Tralliance Corporation
American Bus Association
Member of American Bus Association
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